Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you handle 2nd level support, analyze and document issues, provide intensive user support, and assist with software installation, updates, and 3rd level support.
Job Technologies
Your role in the team
- Execution of 2nd level support both via phone and remote maintenance.
- Analysis and documentation of encountered error situations.
- Support in 3rd Level Support.
- Intensive user support and consulting.
- Installation and configuration of software as well as performing updates.
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Our expectations of you
Education
- Completed computer science education or a comparable qualification.
Qualifications
- Good knowledge of common hardware and software.
- Customer- and solution-oriented work approach, good communication, and friendly demeanor.
Experience
- Extensive professional experience in support.
- Experience with network environments and databases, particularly MS SQL, is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
2nd Level Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
