Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Iserlohn
- Working Model
- Onsite
Job Summary
In this role, you will handle incoming incidents and service requests, analyze issues, document solutions, and work closely with 3rd level support for sustainable problem resolution.
Job Technologies
Your role in the team
- Processing and analysis of incoming incidents and service requests.
- Troubleshooting, error resolution, and documentation of solutions.
- Forwarding of misassignments to the responsible support units.
- Close collaboration with 3rd level for sustainable problem resolution.
- Development, maintenance, and application of new solutions.
- Escalation of recurring disruptions or crisis situations to the client.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Proficient handling of Windows 11, Microsoft 365.
- Strong documentation skills and a structured working approach.
- High service orientation and excellent communication skills.
- Fluent in German, both spoken and written, as well as good knowledge of English.
Experience
- Experience in 1st and 2nd level support.
- Experience with ticketing systems.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support User Help Desk
- Location
- Iserlohn
- Working Model
- Onsite
- Diversity
- Open for all genders
