Job
- Level
- Experienced
- Location
- Verl
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle technical support inquiries, analyze complaints, and communicate with customers in German and English. You'll also coordinate with internal teams to optimize processes.
Your role in the team
- Processing of technical support requests as well as independently handling customer complaints in the IPC sector.
- Communication with clients in German and English (written and telephone).
- Advanced technical analysis of complaints and fault patterns in collaboration with the relevant specialist departments.
- Evaluation and documentation of analysis results, derivation of further measures, as well as coordination and close alignment with product management and development (IPC).
- Acts as a technical interface between customers, product management, development, and other internal departments.
- Support in the continuous optimization of complaint, analysis, and repair processes.
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Our expectations of you
Education
- Completed technical vocational training, for example in electronics, mechatronics, information technology, or a comparable qualification.
- Ideally, a technical training (m/f/d) or a comparable technical degree.
Qualifications
- Good technical understanding in the field of industrial PCs, hardware, and industrial automation technology.
- Analytical, structured, and solution-oriented working style as well as strong communication skills and a professional, service-oriented demeanor.
- Ability to prepare technical issues for clients and internal specialists in an audience-appropriate manner.
- Teamwork skills, initiative, and a high quality awareness.
- Very good German skills (at least C1 level) as well as good English skills (at least B2 level) in speaking and writing.
Experience
- Work experience in fault analysis, repair, technical service, or complaint management is desirable.
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What we offer
- Exciting tasks in an international high-tech company with plenty of freedom for innovative ideas and professional development.
- An open and family-oriented corporate culture with flat hierarchies and a culture of personal "you".
- A future-proof job at a financially stable, family-owned company.
- An attractive salary, 30 days of vacation, contributions to company pension schemes beyond statutory requirements, asset-building benefits, as well as holiday and Christmas bonuses.
- Flexible and modern working time models, including flextime and the option to compensate overtime with free time or to be paid out with a fair surcharge.
- Depending on the area of responsibility, the option to work remotely on individual days after a successful onboarding and probation period.
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Benefits
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Beckhoff Automation GmbH
Beckhoff is your reliable partner for automating your processes. On the basis of PC-based control technology, we implement open automation systems that are precisely tailored to your needs. We use a wide range of products and components in order to be able to offer you a tailor-made solution - from industrial PCs to IO and fieldbus components to drive technology and automation software.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Technical Support Specialist IPC
- Location
- Verl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
