Job
In this role, you will handle technical support inquiries, analyze complaints, and communicate with customers in German and English. You'll also coordinate with internal teams to optimize processes.
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Your role in the team
- Processing of technical support requests as well as independently handling customer complaints in the IPC sector.
- Communication with clients in German and English (written and telephone).
- Advanced technical analysis of complaints and fault patterns in collaboration with the relevant specialist departments.
- Evaluation and documentation of analysis results, derivation of further measures, as well as coordination and close alignment with product management and development (IPC).
- Acts as a technical interface between customers, product management, development, and other internal departments.
- Support in the continuous optimization of complaint, analysis, and repair processes.
Our expectations of you
Education
- Completed technical vocational training, for example in electronics, mechatronics, information technology, or a comparable qualification.
- Ideally, a technical training (m/f/d) or a comparable technical degree.
Qualifications
- Good technical understanding in the field of industrial PCs, hardware, and industrial automation technology.
- Analytical, structured, and solution-oriented working style as well as strong communication skills and a professional, service-oriented demeanor.
- Ability to prepare technical issues for clients and internal specialists in an audience-appropriate manner.
- Teamwork skills, initiative, and a high quality awareness.
- Very good German skills (at least C1 level) as well as good English skills (at least B2 level) in speaking and writing.
Experience
- Work experience in fault analysis, repair, technical service, or complaint management is desirable.
What we offer
- Exciting tasks in an international high-tech company with plenty of freedom for innovative ideas and professional development.
- An open and family-oriented corporate culture with flat hierarchies and a culture of personal "you".
- A future-proof job at a financially stable, family-owned company.
- An attractive salary, 30 days of vacation, contributions to company pension schemes beyond statutory requirements, asset-building benefits, as well as holiday and Christmas bonuses.
- Flexible and modern working time models, including flextime and the option to compensate overtime with free time or to be paid out with a fair surcharge.
- Depending on the area of responsibility, the option to work remotely on individual days after a successful onboarding and probation period.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
Beckhoff is your reliable partner for automating your processes. On the basis of PC-based control technology, we implement open automation systems that are precisely tailored to your needs. We use a wide range of products and components in order to be able to offer you a tailor-made solution - from industrial PCs to IO and fieldbus components to drive technology and automation software.
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication
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