Job
In this role, you will support the IT infrastructure on-site, handle incidents, assist with 2nd and 3rd level support, and provide local consultations while communicating closely with colleagues and sharing your knowledge.
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Your role in the team
- You provide on-site service and support for the entire IT infrastructure in the end-user environment at the assigned ZEISS location.
- You independently handle the reported incident cases and the submitted service requests in our IT Service Management (ticket) system and successfully resolve them in the best interest of our colleagues.
- You independently perform activities in the IT infrastructure backbone area and support the 2nd and 3rd level support of various IT service providers during on-site deployments and projects.
- You are responsible for handling all local support requests (including those in our IT Bring-In Centers) and explaining to our colleagues the optimal use of our hardware shopping cart IT equipment.
- You have a good overview of IT infrastructure services and also provide consulting on them when needed.
- They regularly share their knowledge and experiences within the IT community and document necessary knowledge entries in our central database.
Our expectations of you
Qualifications
- Excellent knowledge in hardware and software domains and the most common operating systems
- You understand overarching relationships within complex IT structures and thus make a decisive contribution to problem-solving and the improvement of ZEISS infrastructure and IT services.
- Professional demeanor as well as good communication and presentation skills
- Strong customer and results orientation, a service-minded approach, assertiveness, and decisiveness.
- Strong communication skills and team spirit, as well as an independent and meticulous work approach
- Willingness to continuously develop and qualify oneself
- Excellent spoken and written skills in German and English
- Willingness to provide temporary services at other ZEISS locations in Germany and to participate in 7*24 on-call duty for the assigned site
- A Class B driver's license
Experience
- Relevant professional experience in end-user support
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
ZEISS is a world-leading technology company that is active in the fields of optics and optoelectronics. In the last financial year, ZEISS generated sales revenues of more than 6.4 billion euros through its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (as at 30 September 2019).
- 50-249 Employees
- Established Company
- Full Remote, Hybrid, Onsite
- Industry, Production
Employer reviews
- Team culture
- 4.0
- Working conditions
- 4.6
- Career growth
- 3.6
- Engineering
- 2.7
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