Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gütersloh
- Working Model
- Onsite
Job Summary
In this training, you will assist customers with software queries and develop IT solutions while utilizing modern systems like Salesforce or YouTrack to understand and manage digital business processes.
Job Technologies
Your role in the team
- Are you curious about technology, interested in software and digital processes, and enjoy working with people? Then start your training as an IT Systems Management Clerk (m/f/d) in our Customer Success Management (CSM) department!
- We are a software company (B2B Cloud SaaS provider in the field of DAM & PIM) and support companies in efficiently managing their digital content and products.
- In our CSM team, you will learn how to professionally support customers, answer their questions about our software, and assist them step by step.
- How digital business processes work.
- How to professionally support clients.
- How to Present Software Clearly.
- Handling modern systems such as Salesforce or YouTrack.
- How IT systems are installed, managed, and maintained.
- How you analyze IT problems and develop solutions.
- Gradually taking responsibility for IT-related customer inquiries.
- Step by step, you develop into your own point of contact for clients.
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Our expectations of you
Education
- A good school leaving certificate (intermediate school leaving certificate or (specialized) high school diploma).
Qualifications
- Interest in IT systems, modern software, and networks.
- Enjoyment in dealing with customers.
- Structured and reliable work approach.
- Willingness to learn and initiative.
- Very good spoken and written German skills.
- Basic knowledge of IT, networking, and computer hardware is advantageous.
- You are proficient in English and can communicate confidently in both spoken and written form.
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Benefits
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
4ALLPORTAL GmbH
4ALLPORTAL GmbH is an established company specializing in the development of Digital Asset Management (DAM) and Product Information Management (PIM) software. With over 20 years of experience, it offers tailored solutions for efficient management of product and media data.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system management specialist
- Location
- Gütersloh
- Working Model
- Onsite
- Diversity
- Open for all genders
