Job
In this role, you will manage customer projects from requirements gathering to implementation, plan service meetings, and coordinate close communication between technical teams and customers.
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Your role in the team
- You independently manage your assigned clients and are their primary point of contact for operational service and project-related matters.
- You plan and facilitate regular service and coordination meetings, prepare decisions, and consistently follow up on agreed actions.
- You coordinate customer projects from requirements gathering through handover to operations, ensuring clear objectives, responsibilities, timelines, and up-to-date documentation.
- You work closely with our technical consultants, Value Management, Sales, and, of course, your teammates to ensure that customer requirements are reliably translated into and delivered as suitable services.
- You support the rollout of new or modified IT services and coordinate the necessary testing, alignment, and training.
- You support the presales team in gathering and structuring requirements, as well as preparing functional service descriptions and decision-making documents.
Our expectations of you
Education
- You have completed a degree in business information systems, computer science, or business administration with a focus on IT. Alternatively, you have completed relevant IT training or hold an equivalent qualification.
Qualifications
- You enjoy direct customer contact and come across as reliable, professional, and solution-oriented.
- You can structure multiple topics at the same time, set priorities, and reliably follow up on agreements.
- You have a solid technical foundation and can clearly communicate requirements between customers, engineering, and sales.
- You work independently, take responsibility, and involve the relevant stakeholders in a timely manner.
- You have a strong command of German, both spoken and written, and can also communicate in English.
Experience
- Ideally, you have two to five years of professional experience in IT, project management, or service management.
- You have initial experience with traditional and agile project management methods.
What we offer
- The role offers you a broad range of responsibilities and the opportunity to gradually develop your areas of expertise.
- Depending on your strengths and interests, you can develop further in the following areas in particular:
- A dedicated team that supports one another, along with a structured and personalized onboarding process.
- An open company culture with flat hierarchies, short lines of communication, and room for your ideas.
- A family-friendly work environment.
- Training and certification opportunities to help you develop your areas of expertise.
- Regular employee, department, and company events.
- A modern, ergonomic workplace in downtown Bonn with good public transport connections, free employee parking, and the option to work remotely.
- The opportunity to lease your favorite bike through JobRad for commuting and personal use.
- Discounts through a corporate benefits program.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
H&G ist fest in der Region Köln / Bonn verwurzelt mit Niederlassungen in Oldenburg, Münster und bei Düsseldorf. Von hieraus versorgen wir unsere Kunden deutschlandweit mit durchdachten, passgenauen IT-Lösungen zu vernünftigen Preisen.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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