Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 55.000€ gross/year
- Location
- Idstein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze technical issues, configure interfaces, and support customers in integrating our solutions into their systems. Additionally, you closely collaborate with developers on problem-solving and testing.
Job Technologies
Your role in the team
- Do you enjoy truly understanding technical problems rather than just passing tickets along? You can follow interfaces and data flows, read and write SQL queries, and you are comfortable with code or pseudocode? Then we are looking for you for our Second Level Support.
- With us, you work at the intersection of support, software, and technical infrastructure, and together with your team, you ensure that our solutions and our clients' digital processes operate reliably.
- Analysis, troubleshooting, and resolution of more complex technical issues in Second Level Support.
- Analysis of errors in applications, interfaces, and data flows.
- Configuration of interfaces to customer systems.
- Analysis of data and error patterns using SQL queries.
- Reading and understanding PHP code or pseudocode for root cause analysis.
- Support in connecting and integrating our solutions into existing system landscapes.
- Technical consulting and support for our clients.
- Close collaboration with development, project management, and other technical contacts.
- Creation and maintenance of technical documentation.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist for application development or a comparable technical qualification.
- Knowledge of HL7, FHIR, or other standards in healthcare.
Qualifications
- Basic understanding of PHP or comparable programming languages - You don't need to actively develop, but you should be able to understand existing code and pseudocode and use them limitedly for troubleshooting.
- Knowledge of working with REST APIs and a basic understanding of common communication protocols.
- Technical understanding of client/server systems and their interaction.
- Analytical thinking and the ability to systematically narrow down technical problems and resolve them sustainably.
- Knowledge in network technology, e.g., TCP/IP, DNS, routing, firewalls, and ports.
- Knowledge in handling IIS and Apache web servers, especially in configuration and troubleshooting.
- Knowledge of Windows Server.
Experience
- Good knowledge of SQL and experience working with relational databases.
- Experience in configuring and analyzing interfaces, as well as a good understanding of how different systems communicate with each other.
- Experience with Mirth Connect, for example, for HL7 communication and interface configuration.
- Experience with MariaDB.
- Experience with hospital information systems or other IT systems in healthcare.
This text has been machine translated. Show original
What we offer
- Permanent full-time employment.
- Hybrid working.
- A creative and agile work environment where your opinion matters and your development is supported.
- A collegial and helpful team with shared goals.
- Attractive compensation.
- JobRad and Wellpass.
- Individual training opportunities and career prospects.
- 30 days of vacation per year.
- Company holidays on December 24th and December 31st.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
epias
epias GmbH, a software company based in Idstein, specializes in the development of organizational and documentation software for emergency departments. Their solutions are used in clinical and preclinical emergency care, optimizing processes such as triage, patient management, as well as treatment and documentation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Second Level Support / Technical Application Support
- Salary
- 45.000 to 55.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 34.978 € net/year · Tax class I
- Location
- Idstein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
