Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Koblenz
- Working Model
- Onsite
Job Summary
In this role, you provide technical support, resolve IT incidents, optimize service processes, and ensure the smooth operation of hardware and software within the IT workplace environment.
Job Technologies
Your role in the team
- As a Senior Specialist IT Service (m/f/d), you will be responsible for providing first-class technical support and ensuring the smooth operation as well as continuous optimization of our IT workstation environment.
- In addition to troubleshooting complex hardware and software issues, you play a key role in standardizing service processes, deploying new IT assets, and increasing user satisfaction across our global teams.
- With your strong communication skills and technical know-how, you ensure seamless digital workflows and are a reliable partner for IT inquiries from end users within the Canyon Crew.
- You are responsible for accepting, analyzing, classifying, and processing incoming IT incidents and service requests in the hardware and software domain (including notebooks/MacBooks, printers, Windows 10, macOS, Microsoft Office 365, intranet, and internet).
- You will take over the support, installation, and maintenance of our server and client systems (Windows 11, macOS, Office 365, Exchange, and SharePoint) as well as the installation, configuration, and troubleshooting of our production and logistics systems.
- You monitor our ticketing system and categorize incoming incident reports.
- As part of our Incident Management, you and your team ensure the smooth operation of our IT systems.
- You share responsibility for issue tracking and ensure compliance with our Service Level Agreements (SLAs).
- You provide on-site support to users and handle the procurement, replacement, and setup of workstation hardware.
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Our expectations of you
Education
- You have successfully completed vocational training (optionally with further qualification) in the IT sector (e.g., IT specialist for system integration, IT systems electronics technician, IT systems or IT commerce clerk) and ideally have several years of experience in IT support.
Qualifications
- Extensive knowledge in hardware and software, including notebooks, printers, intranet, and internet.
- In line with our Shift-Left strategy, you are prepared to quickly familiarize yourself with new services and applications to efficiently resolve support requests.
- In daily collaboration with internal and external stakeholders, you impress with your approachable personality, professional communication, and a strongly solution-oriented mindset.
- A strong customer and service orientation, a hands-on mentality, and an independent working style complete your profile.
- Very good German and good English skills (both written and spoken) enable you to communicate effectively within our team and with external partners.
- A completed foundational certification in IT Service Management and knowledge of best practices in this area (e.g., ITIL) complete your profile.
Experience
- You are highly familiar with Microsoft environments such as Active Directory (Azure & On-Premises), Office 365, Windows 11, macOS, Windows Server, Exchange, as well as VMware; network experience and knowledge in support and maintenance of Google Workspace environments are advantageous.
- Experience in user helpdesk support and telephone user assistance, as well as solid practical experience with a ticketing system.
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What we offer
- Experience the Canyon Spirit at our legendary Crew Rides and regular employee events.
- Additionally, you benefit from our professional social and health counseling.
- Bring your passion to the streets - with attractive employee benefits on our bikes, accessories, and apparel.
- We offer you fair, performance-based compensation as well as Christmas and holiday bonuses.
- Your future and security are safeguarded through company pension schemes and accident insurance.
- Use 30 days of vacation per year as well as our targeted support for work-life balance (especially in terms of childcare during school holidays).
- Benefit from subsidized meals in our in-house bistros and a discounted Germany ticket for your commute.
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Topics that you deal with on the job
Job Locations
This is your employer
Canyon Bicycles GmbH
Canyon Bicycles GmbH is a renowned German company based in Koblenz, specializing in the development and sale of high-performance bicycles. The company employs a direct-to-consumer sales model to offer high-quality bikes at fair prices. With a strong focus on engineering and innovative design, Canyon aims for technical excellence and value creation for cyclists worldwide.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consumer Goods, Branded Goods
Senior Specialist IT Service
- Location
- Koblenz
- Working Model
- Onsite
- Diversity
- Open for all genders
