Job
In this role, you manage software incidents, analyze technical issues, and support clients with critical questions. You perform error analyses and test new software solutions to ensure optimal functionality.
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Job technologies
Your role in the team
- Management, prioritization, and tracking of software incidents in compliance with defined Service Level Agreements (SLAs).
- Analysis, troubleshooting, and coordination of technical disruptions.
- Support for clients with technical, configuration-related, and production-critical issues.
- Planning, testing, and support of hotfixes.
- Conducting error analyses and root cause analyses to identify recurring problem causes.
- Participation in integration, acceptance, and implementation testing of new software solutions.
- Conducting technical training sessions as well as supporting clients in application and configuration.
Our expectations of you
Education
- Completed training in the field of Computer Science, Application Development, IT System Integration, or a comparable technical qualification.
Qualifications
- Knowledge in analyzing and troubleshooting errors in Windows, network, and database environments.
- Proficient in PowerShell, Bash, or Unix/Linux systems.
- Excellent German and English skills.
Experience
- Experience in Application Support, Helpdesk, Incident Management, or Technical Customer Support.
- Experience with Kubernetes environments in AWS, as well as ideally knowledge of Docker, Helm, Harbor, Grafana, RabbitMQ, and PostgreSQL.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
More about the recruiting agency
engineering people GmbH provides highly qualified engineers and specialists for complex projects in the automotive, mechanical engineering, electrical engineering, and IT sectors.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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