Job
In this role, you assist users with technical hardware and software inquiries, manage support tickets, maintain hardware inventory, and administer user accounts to ensure seamless system access.
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Your role in the team
- Provision of support for technical inquiries and issues in the areas of hardware and software.
- Answering calls via the hotline, managing support tickets, and documenting inquiries in a ticketing system.
- Recording and maintaining hardware inventory to ensure that all devices are properly managed.
- Creation of new user accounts and management of user rights to ensure secure access to systems and applications.
- Responsibility for the smooth operation of applications and hardware at the user or client level.
- Participation in the implementation and support of hardware and software projects to ensure that requirements are met.
Our expectations of you
Education
- You have completed vocational training in IT or a comparable qualification (e.g., university degree).
Qualifications
- You possess solid knowledge of client and server operating systems, as well as good software skills in relevant applications.
- You have basic knowledge of hardware and network technologies.
- You possess the ability to analyze and resolve problems.
- You possess excellent communication skills and demonstrate a high level of customer orientation.
Experience
- You already have experience with ticket systems and support tools.
Benefits
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
The Non-Profit Society of the Franciscan Sisters of Olpe mbH (GFO) is an established organization in the social and healthcare sector, operating over 100 facilities in North Rhine-Westphalia and northern Rhineland-Palatinate. It employs approximately 12,340 staff and offers diverse development opportunities.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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