Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Glauchau
- Working Model
- Onsite
Job Summary
In this role, you will address hardware and software issues in 1st-level support, install and maintain workstation systems, document incidents in our ticket system, and assist with IT projects.
Job Technologies
Your role in the team
- First-level support for hardware and software issues.
- Installation, maintenance, and updating of workplace systems.
- Prioritization, processing, tracking, and documentation of incident reports in our ticket system.
- Independent intake, analysis, and problem-solving of incoming inquiries.
- Asset management and documentation of our IT inventory.
- Support in the planning and implementation of IT projects.
- Handling smaller IT projects for system maintenance.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Good knowledge of Active Directory, Terminal Server, File and Print Server services, as well as M365.
- Calm head and a sense for pragmatic solutions and quick prioritization, even in hectic situations.
- Independent, precise, and well-organized work approach with a strong sense of teamwork.
- Strong communication skills, a service-oriented mindset, and the ability to explain IT topics clearly.
Experience
- Experience with Microsoft Client and Server Operating Systems.
- Experience in Service Desk/Help Desk.
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What we offer
- Unique Projects: We implement unique and sustainable projects nationwide in Germany.
- Great team spirit: With us, you work in an open and friendly environment where you can easily feel welcome and quickly integrate.
- Stable framework: We are experiencing growth at all levels because we act with a future-oriented mindset and a focus on long-term partnerships.
- Modern Office: At our headquarters in Glauchau, you can expect modern working conditions and an impressive workplace with attractive break options on one of our sun terraces.
- Ideal Equipment: Your work tools should make your work easier, which is why a high-quality notebook and a mobile phone are part of the basic equipment.
- Further growth: We are on this journey with you and support your development through a variety of opportunities offered by our Medicke Academy.
- More mobility: Feel free to ride your JobRad to the office or go out into nature during your free time.
- Health & Well-being: Enjoy an ergonomic workplace and our preventive & supplementary benefits such as company pension scheme or additional insurance with a 300€ budget plus reimbursements for dental treatment & eyewear.
- Additionally, participate in our Digital Health Days or join us for the company run.
- Celebrating together: As part of our corporate culture, we look forward to your company at team events and company celebrations, from Christmas parties to ski weekends.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
MEDICKE GmbH
Medicke GmbH is an established company in the facade construction and production sector with over 80 years of experience. The company offers comprehensive solutions for high-quality building envelopes and employs more than 330 people at several locations in Germany.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Desk Staff
- Location
- Glauchau
- Working Model
- Onsite
- Diversity
- Open for all genders
