Job
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Your role in the team
- Analysis of customer data to identify trends and patterns in the customer care area.
- Analysis and evaluation of local business processes within Customer Care Consumer Germany / Austria / Switzerland.
- Identification of optimization potential for the implementation of new processes and standards.
- Development and implementation of data models and dashboards to monitor customer satisfaction and service performance.
- Supporting the customer care team by providing well-founded analyses and recommendations for action.
- Conducting A/B tests and other experiments to continuously improve our service processes.
- Preparation of regular reports and presentations for management.
Our expectations of you
Education
- Studies in the field of business informatics, industrial engineering, economics, mathematics, computer science or comparable qualifications.
Qualifications
- Solid knowledge of data analysis as well as confident use of databases and spreadsheet programs as well as good user knowledge of ERP systems.
- Ideally, system knowledge of QlickCloud or comparable reporting software.
- Analytical thinking skills and a strong affinity for numbers and data.
- High problem-solving skills and a proactive way of working.
- Ability to work in a team and excellent communication skills.
- Very good knowledge of German and English.
Experience
- Initial professional experience in a role within the supply chain, ideally with a focus on data processing and digitization.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Groupe SEB is a customer-oriented market leader in the household small appliances sector, with 35 brands represented in 150 countries worldwide. We take pride in offering our customers high-quality products on a global scale.
- Established Company
- Onsite, Hybrid
- Trade
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