Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Langenfeld (Rheinland), Langenfeld
- Working Model
- Onsite
Your role in the team
- Answering customer inquiries via telephone, email and ticket system.
- Advising and supporting our customers in using our IT services.
- Recording, documenting and processing customer concerns and feedback.
- Coordination with other departments to find customer-oriented solutions.
- Ensuring a high standard of service and continuously improving the customer experience.
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Our expectations of you
Qualifications
- Excellent communication skills and customer focus.
- Technical understanding of IT services and solutions is an advantage.
- Organizational talent and the ability to handle multiple tasks simultaneously.
- Teamwork skills and the ability to work effectively in a dynamic environment.
- Fluent written and spoken German.
Experience
- Experience in customer service, ideally in the IT sector.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
customer service representative for IT services
- Location
- Langenfeld (Rheinland), Langenfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
