Job
In this role, you assist users with Prinect, analyze technical issues in Windows and Mac systems, systematically narrow down errors, and document solutions for future reference.
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Job technologies
Your role in the team
- As an Application/IT Support Specialist, you support users in using Prinect.
- You analyze the situation systematically, identify the root cause, and work with our team to implement a robust solution.
- You support users with technical questions and issues related to Heidelberg Prinect.
- You handle support cases, ask the right questions, and systematically narrow down the cause of issues.
- You analyze Windows and Mac systems in heterogeneous network environments.
- You work with topics such as Windows domains, IP configuration, DNS, DHCP, network shares, user permissions, databases, and different update levels.
- You determine whether the cause lies in Prinect, the operating system, the network, or the respective system environment.
- You resolve support cases independently or bring in our Prinect, prepress, and IT specialists as needed.
- You document causes and solutions clearly so that your knowledge benefits the team as well.
- You will gradually familiarize yourself with Prinect.
Our expectations of you
Qualifications
- We’re looking for someone who excels both professionally and personally and is eager to take on new challenges independently every day.
- You have already worked in IT support, helpdesk, application support, system administration, or a comparable environment.
- You understand how print shops operate and are familiar with the necessary prepress workflows.
- You’re familiar with data validation, data correction, and print form creation.
- You’re familiar with terms such as IP, DNS, DHCP, domain, shared folder, and user permissions, and you know how to work with databases.
- You’re comfortable navigating Windows environments.
- macOS should be familiar territory.
- You get to the bottom of problems in a structured way.
- You’re eager to learn Prinect and the technical processes of a print shop from the ground up.
- You can also explain complex technical concepts in an easy-to-understand way and remain friendly, even when things are heating up on the customer’s side.
- You work reliably, document your results, and ask for support in good time.
- You speak good to very good German and very good English.
What we offer
- Flexible working hours and the freedom to structure your day.
- 31 days of time off per year (30 vacation days + paid time off on Christmas Eve and New Year’s Eve).
- 13.5 salaries: fixed salary, plus vacation pay and an additional salary in November.
- Training and professional development opportunities, with plenty of room to learn.
- Innovative work environment and interesting projects.
- The freedom to contribute and implement your own ideas.
- Open-plan offices, table football, drinks, snacks, and healthy lunches.
- A permanent employment contract and an interest in a long-term working relationship.
- A high degree of personal responsibility and trust instead of bureaucracy.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
ctrl-s GmbH, based in Stuttgart, is a renowned company specializing in media production, software development, and hosting web-based solutions. It integrates prepress production, consulting, and software development, optimizing processes in the printing industry and workflow automation.
- Established Company
- Media, Publishing
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