Job
- Level
- Senior
- Job Field
- IT, Security
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dietzenbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze security incidents for external clients, optimize Managed SOC services, and serve as the central point of contact for incident communication and escalations.
Your role in the team
- Provision of Managed SOC services for external clients.
- Analysis of incidents based on log and telemetry data as well as support in security incidents.
- Central contact point for clients within the scope of Managed SOC operations.
- Support in optimizing the service from the perspective of the customer and the SOC.
- Opportunity for specialization, e.g., in Service Management, Incident Response, or Threat Hunting.
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Our expectations of you
Qualifications
- Confident handling of clients in operational security situations, including incident communication and escalations.
- Highly developed communication skills and a professional, customer-oriented demeanor.
- Ability to communicate technical matters clearly and appropriately for the target audience.
- High reliability, discretion, and sense of responsibility.
- Independent, structured working style as well as willingness for professional and personal development.
Experience
- Verifiable experience in customer support within a Managed SOC or comparable security services.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Controlware GmbH
Die Controlware GmbH, Dietzenbach, ist einer der führenden unabhängigen Systemintegratoren und Managed Service Provider in Deutschland. Das 1980 gegründete Unternehmen entwickelt, implementiert und betreibt anspruchsvolle IT- Lösungen für die Data Center-, Enterprise- und Campus-Umgebungen seiner Kunden.
Description
- Founding year
- 1980
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Cyber Security Analyst
- Location
- Dietzenbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
