Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT issues in 2nd and 3rd level support, develop creative solutions, and document processes to optimize system availability for clients.
Job Technologies
Your role in the team
- Remote support of our IT service clients in 2nd/3rd level support.
- Analysis, classification, and processing of incoming IT incidents in the ticket system.
- Ensuring the availability of all IT systems and their interfaces at the customer's site.
- Documentation of problems and solutions to build a knowledge base.
- Development of creative solutions in the Helpdesk to achieve long-term optimization of technical standards and internal tools.
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Our expectations of you
Education
- Completed vocational training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Absolute service orientation and professional customer interaction in 2nd/3rd level support.
- Interest in sustainable topics.
Experience
- Several years of professional experience in IT, ideally in one or more of the following areas: networking, Windows Server products including their server roles, virtualization, IT security (e.g., firewalls, antivirus software), or backup solutions.
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
GREEN IT Das Systemhaus GmbH
GREEN IT Das Systemhaus GmbH Dortmund, Nordrhein-Westfalen Unbefristet Speichern Teilen Diese Firma folgen Als IT Dienstleister wollen wir nachhaltige IT Lösungen in ganz Deutschland etablieren, verbunden mit dem besten Service bundesweit.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Staff - 2nd/3rd Level
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
