Job
- Level
- Experienced
- Location
- Staufen im Breisgau
- Working Model
- Onsite
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze customer inquiries and complaints, develop technical solutions, and coordinate service orders, maintenance, and commissioning to ensure optimal support services.
Job Technologies
Your role in the team
- Comprehensive technical and commercial support of the defined product area
- Central contact person for clients as well as internal interfaces such as sales, design, and production
- Analysis of customer inquiries, malfunctions, and complaints, including fault diagnosis and determination of repair and maintenance efforts
- Development and coordination of technical solutions as well as clarification of deviations with the specialist departments
- Creation and processing of service reports, service orders, quotations, and cost estimates
- Planning, coordination, and tracking of maintenance, repairs, modifications, upgrades, and commissioning
- Execution of technical service work, functional testing, and commissioning at the plant as well as at the customer's site if necessary
- Technical customer support including telephone assistance, training, and onboarding
- Coordination of materials, spare parts, rental machines, and other necessary resources
- Creation of technical documentation, inspection reports, and service protocols
- Maintenance and processing of all service transactions in the ERP/SAP system as well as support with invoicing and order completion
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Our expectations of you
Education
- Completed technical training or a comparable qualification
Qualifications
- Technical understanding of machines, assemblies, and service processes
- Good knowledge of MS Office and SAP/ERP systems
- Independent, structured, and customer-oriented working style
- Strong communication skills, organizational talent, and team spirit
- Good German and English language skills, both written and spoken
- Willingness to undertake international business trips
- Driver's license
Experience
- Extensive professional experience in technical service, machinery and plant engineering, or a comparable role
- Experience in the technical and commercial processing of service orders is an advantage.
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What we offer
- We are a family-owned, rapidly growing, and future-proof company that is actively involved in social initiatives locally.
- A exciting position awaits you in Staufen within a trustworthy and highly collegial environment.
- With passion and a sense of responsibility, we work together on ever-new laboratory and analytical solutions.
- For example, our products, such as our pipettes "Made in Germany," make an important contribution to combating the COVID-19 virus.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
IKA-Werke GmbH & CO. KG
IKA-Werke GmbH & Co. KG is a renowned German company specializing in the development and production of laboratory equipment and process technology. With its headquarters in Staufen near Freiburg, IKA operates internationally and is a leader in many areas.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Technical Service Specialist
- Location
- Staufen im Breisgau
- Working Model
- Onsite
- Diversity
- Open for all genders
