Job
In this role, you will plan, implement, and manage Cisco's modern communication solutions, optimize their performance, and assist in integrating them into existing IT systems.
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Job technologies
Your role in the team
- As a Cisco Unified Communications & Collaboration Specialist (all genders), you are responsible for planning, implementing, developing, and operating modern communication and collaboration solutions.
- You ensure a stable, secure, and user-oriented operation of the deployed UC/UCC platforms and guarantee their availability, security, service quality, and compliance.
- Furthermore, you support specialized departments and IT teams in the implementation and optimization of communication services.
- You plan, implement, administer, and further develop Cisco Unified Communications and Collaboration solutions.
- You are responsible for the operation and support of systems such as Cisco Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Messaging, and Webex Meetings.
- Furthermore, you analyze disruptions, troubleshoot issues, and optimize performance in 2nd- and 3rd-level support.
- You integrate voice, video, messaging, and collaboration solutions into existing IT and network environments and manage related end devices such as IP phones, video conferencing systems, headsets, and soft clients.
- Furthermore, you actively contribute to migration, rollout, and transformation projects, particularly in the Cloud, Hybrid, and On-Premises environments.
- Not least, you advise users and stakeholders, create technical documentation, and work closely with departments, manufacturers, and external service providers.
Our expectations of you
Education
- You have completed vocational training or a degree in computer science, communications engineering, telecommunications, or a comparable qualification, as well as several years of experience in Unified Communications and Collaboration, ideally in a Cisco environment.
Qualifications
- You are familiar with Voice over IP, SIP, routing, switching, QoS, and network fundamentals.
- Ideally, you hold certifications such as CCNP Collaboration or CCNA Collaboration.
- You possess desirable knowledge in IT security, system integration, and interface connections.
- Fundamentals in virtualization, certificate management, 802.1x, and encryption are familiar to you.
- You maintain a structured, independent, and solution-oriented way of working.
- You are assumed to have a strong service and customer orientation, are communicative, team-oriented, and responsible.
- You possess very good German language skills as well as good English language skills, both written and spoken.
Experience
- You have good knowledge of Cisco technologies such as Unified CM, Unity Connection, IM & Presence, Webex Calling, Webex Meetings, and Webex Messaging, and you have experience in the operation, administration, and troubleshooting of UC/UCC solutions.
- Experience with hybrid or cloud-based collaboration solutions is also advantageous.
What we offer
- Our goal is for you to feel comfortable with us.
- Therefore, we place great importance on a collegial environment characterized by team spirit, solidarity, and mutual appreciation.
- Open exchange and respectful interaction at eye level create a pleasant working atmosphere.
- We maintain an open corporate culture with short decision-making processes and flat hierarchies.
- Exciting clients and projects, sustainable economic success, strong team cohesion, and above all, great people are at the heart of what we do.
Benefits
Topics you will work on
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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