Job
In this role, you will handle IT support tasks, manage ticketing, oversee infrastructure administration, and automate software distributions. You will document IT processes and support events with technical needs.
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Job technologies
Your role in the team
- IT Support & Ticket Management: Logging, classification, analysis, and follow-up of incident and service requests (1st and 2nd level), as well as change management via our ticketing system.
- Infrastructure Administration: Contribute to the operation, configuration, and administration of our IT environment, including client systems, peripheral devices, VoIP telephony, and media technology.
- Rollout & Automation: Administration of centralized software distribution, automation of installation processes, and execution of rollouts for clients and mobile devices.
- Documentation: Creation and maintenance of documentation for our IT landscape.
- Event support: smooth and effective use of technology at events.
Our expectations of you
Education
- Training in computer science or a comparable qualification.
Qualifications
- Interest in the further development and optimization of our IT processes, and a passion for making existing workflows more efficient and future-proof.
- Very good German skills and good English skills, as well as an independent, structured, and reliable approach to work, a strong sense of responsibility, team spirit, and commitment.
Experience
- Several years of professional experience administering Windows systems and Microsoft 365, as well as software distribution, ideally using baramundi.
- Initial hands-on experience in other IT areas such as AI prompting, media technology, IT procurement, networking and firewalls, as well as working with macOS clients, is an advantage.
What we offer
- Modern IT infrastructure & exciting IT projects—with diverse topics and ever-new challenges.
- 30 days of vacation and additional days off—for genuine relaxation and more free time.
- Work flexibly with flexible working hours and the option to work remotely part of the time.
- Creative freedom & development – plenty of autonomy, short decision-making processes, and tailored professional development.
- More for you – attractive subsidies for things like fitness, childcare, public transport passes and bike leasing, as well as capital-forming benefits, a company pension scheme, subsidized meals, and free parking with bicycle spaces and charging facilities.
- A role with context and impact — working on topics at the intersection of science, education, and social relevance.
Benefits
Health, fitness & fun
Job locations
About your employer
Die Firma KT Abrechnungsdienste e.K. ist ein mittelständisches Unternehmen im Dienstleistungsbereich. Unser Wirkungskreis ist im Umfeld der Villa Bosch, dem ehemaligen Wohnsitz des Nobelpreisträgers Carl Bosch, eingebettet in eine idyllische Parkanlage. Verschiedenste Unternehmen innerhalb der Gruppe, wie die Klaus Tschira Stiftung gGmbH und das Heidelberger Institut für theoretische Studien gGmbH, werden von uns betreut. Unsere Stärke liegt in der vielseitigen und umfassenden Betreuung dieser Unternehmen.
- Established Company
- Onsite, Hybrid
- Consulting
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