Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you handle 1st-level support, assist with technical inquiries, manage hardware, and ensure smooth operations through structured problem analysis and solution-oriented communication.
Job Technologies
Your role in the team
- You take on 1st-level support and also assist occasionally with 2nd-level support to quickly and reliably relieve our employees of technical questions and challenges.
- The setup, restoration, and maintenance of workplace installations are part of your daily routine.
- You are responsible for the management, maintenance, and operational readiness of our existing hardware, while keeping an overview of our company's technical assets.
- You analyze technical problems in a structured manner, find practical solutions, and thus contribute to resolving disruptions as quickly as possible.
- With your service-oriented and communicative manner, you ensure that our support staff feel well taken care of.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d) for system integration or have gained extensive practical experience in comparable IT environments as a career changer.
Qualifications
- In the Microsoft ecosystem, especially with Windows and Microsoft 365, you are confident and able to competently support users.
- You have a strong affinity for IT and technical topics, are familiar with common computer components, and know how they are used in everyday work.
- Your working style is reliable, structured, and meticulous — even when tasks are repetitive or multiple topics need to be handled simultaneously.
Experience
- You demonstrate strong service orientation, willingness to learn, and enthusiasm for technology and communication; ideally complemented by experience with ticketing systems, knowledge of ISO/IEC 27001 standards, very good German language skills, English skills (at least B1 level), and a valid driver's license.
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What we offer
- We offer you a secure, permanent position with prospects.
- For your professional and personal development: a professional onboarding process as well as an in-house academy.
- Bonuses for your good performance.
- Of course, a permanent employment contract.
- A subsidy for the job ticket as well as additional discounts through Vodafone employee tariffs and benefit partner portals.
- An individual benefits system that is subsidized based on length of service.
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Job Locations
This is your employer
SUXXEED Sales for your Success GmbH
Als Vertriebspartner von B2B-Unternehmen steigern wir Umsätze, gewinnen neue Kunden und heben ungenutzte Marktpotenziale. So schaffen wir Sicherheit, Vorsprung und Erfolg im B2B-Vertrieb.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Mitarbeiter IT Support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
