Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will actively shape the performance of IT services by developing metrics, moderating service evaluations, implementing improvement strategies, and supporting IT service portfolio management.
Your role in the team
- The IT Service Performance Manager (m/f/d) is responsible for the company-wide management, analysis, and continuous improvement of the performance, quality, and effectiveness of the IT service.
- The role is part of the IT Service leadership team (Head of IT Service, Process Management, and Performance & Improvement Management) and ensures that services and changes are measurably effective, controllable, and sustainably improved.
- Shaping target images, control models, and improvement strategies, as well as contributing analysis and control perspectives to strategic decisions.
- The position supports the department management in the strategic steering of the IT service portfolio based on key figures, assessments, and improvement results.
- Development and further enhancement of group-wide KPIs for IT services and ensuring a unified management and reporting system.
- Conducting and moderating service and quality assessments with executive management and department heads, and preparing decision-relevant performance and quality information for management.
- Development, management, and further development of a structured improvement framework.
- Assessment of the effectiveness of technical, organizational, and procedural changes, and definition and monitoring of key figures for the utilization and acceptance of changes.
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Our expectations of you
Education
- Completed vocational training, ideally in an IT or administrative environment, or a degree in Business, Business Informatics, or a comparable field is advantageous.
Qualifications
- Understanding of continuous improvement and IT service processes.
- An entrepreneurial mindset characterizes you, and you are a communicative team player who works responsibly, systematically, and organized.
- As an internal IT service provider at SRH, we look forward to your customer- and service-oriented mindset and actions.
Experience
- You bring experience in IT Service Management (ITIL), in Service Control or Performance Management, as well as very good knowledge of KPI systems, reporting, and data-driven management. Additionally, you have experience in transformation projects and are familiar with management and executive meetings.
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What we offer
- Permanent employment contract, 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
- A generous and flexible working hours framework and the possibility of remote work are standard for us.
- Informal culture at all levels - and yes, we really mean all levels.
- Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
- Creativity, solution-oriented thinking, and room for co-creation are not only accommodated here but are very much welcomed and especially desired!
- Take fully funded leave thanks to a lifelong employment account.
- Mentoring, coaching, and attractive further training opportunities await you.
- We subsidize your Germany ticket and are a partner of Business Bike.
- Receive an annual financial grant as well as additional paid time off for your volunteer work (project-related, upon approval).
- In addition to your personalized workspace setup, we offer an assortment of fresh fruit, water, and coffee / tea in our fully equipped kitchen.
- Use our parking garage located right at your doorstep or the public transportation available outside.
- Discount shop for employees only - travel, technology, clothing, and much more: save an average of 20% at 600 online shops.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
SRH Holding (SdbR)
Die SRH IT Solutions GmbH ist spezialisiert auf die Informationstechnologie in den Zukunftsbranchen Bildung und Gesundheit.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Culture
3.5Career Growth
3.8Workingconditions
3.0
IT Service Performance Manager
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
