Job
In this role, you handle IT service tickets, create solutions in user support, assist with software installations, and maintain user accounts to ensure efficient service delivery.
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Job technologies
Your role in the team
- You support our team with operational tasks in the IT Service Desk regarding ticket processing, user management, as well as hardware and software support.
- You actively work with the ticket system, gather relevant information from users, and assist in identifying possible solutions.
- You are in direct contact with our employees, log into their systems as needed, and assist with the recording and documentation of technical issues.
- By maintaining transparent ticket documentation, you ensure that solutions are sustainably embedded.
- You assist with on-site deployments, such as installing software & printer drivers, client rollouts, or recurring tasks in the network environment.
- Additionally, you create and maintain user accounts, distribution groups, and shared mailboxes.
- You work with modern IT tools and gain insights into the daily work of our IT Service Management team.
Our expectations of you
Qualifications
- You are a registered student of Information Technology, Business Informatics, or a comparable IT-related degree program.
- A strong interest in topics related to practical user support and networks characterizes you.
- Your strengths include communication as well as an open and service-oriented approach with various stakeholders.
- You bring an independent, reliable, and structured way of working as well as a high willingness to learn.
- You approach complex issues with foresight and know how to prepare relevant information comprehensively and purposefully to support the team in finding solutions effectively.
- You have up to 20 hours per week to support your team.
- Very good German skills as well as basic English knowledge complete your profile.
Experience
- In the Microsoft 365 environment, you navigate confidently and have also gained initial experience with ticketing systems.
What we offer
- Vacation and Christmas bonuses.
- 30 days of vacation per year.
- Individual training and development opportunities.
- Subsidized company catering and free beverages.
- Good transport connections.
- Free parking.
- Intensive onboarding.
- Internal training sessions and workshops.
- Occupational health services.
- Exciting tasks with a high practical relevance.
- Thesis or direct entry.
Benefits
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
Coroplast Fritz Müller GmbH & Co. KG, or Coroplast for short, is a successful, internationally positioned and independent family-owned company headquartered in Wuppertal, Germany. Coroplast employs around 8,400 people worldwide. The company is one of the pioneers and technology leaders in the development and production of technical adhesive tapes, cables and wires, and wire harnesses.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier
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