Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical customer inquiries, conduct troubleshooting, and assist in setting up network solutions and configurations while collaborating closely with development and sales teams.
Job Technologies
Your role in the team
- Processing of technical customer inquiries (Support Level 1 & 2)
- Remote diagnosis and troubleshooting of technical issues related to our products at the customer's location.
- Technical support for the installation, setup, and configuration of our products and solutions.
- Close collaboration with our development departments, product management, and sales.
- Analysis and documentation of customer service requirements
- After an extensive onboarding, support with on-call duties (night, weekend, and public holidays).
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Our expectations of you
Qualifications
- Qualified IT specialist (e.g., for system integration), Bachelor's student in the IT field
- Knowledge of the OSI model layers, fundamentals of TCP/IP, as well as VPN, WLAN, and switching.
- Good knowledge of common desktop and server operating systems (e.g., Windows, Windows Server, and Linux)
- Excellent spoken and written proficiency in German and English.
- A proactive, structured, and solution-oriented work approach as well as strong communication skills.
Experience
- Experience with firewalls (iptables, pf) and in the area of design/conception.
- Experience with the setup and operation of VPNs (IPsec & SSL VPN)
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What we offer
- Interesting tasks with scope for creativity and a high degree of personal responsibility.
- Attractive salary and bonus system, comprehensive social benefits, and the possibility of remote work.
- Close and very collegial collaboration within an experienced and motivated team
- Appreciative corporate culture that welcomes new ideas
- Finally: utilization of our sports and health offerings, awarded with the Corporate Health Award in 2020, various company events, Jobrad, and much more.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
This is your employer
LANCOM Systems GmbH
LANCOM Systems is a leading European manufacturer of network and security solutions specifically designed for businesses and organizations. Its comprehensive portfolio of hardware (WAN, LAN, WLAN, firewalls), virtual network components, and cloud-based software-defined networking (SDN) allows companies of all sizes to tailor their network system to their specific needs.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Technician - Network
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
