Job
- Level
- Senior
- Job Field
- Web, Full Stack, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop client-facing support workflows, integrate AI-powered features, and build robust systems to enable outstanding customer support while optimizing internal processes.
Job Technologies
Your role in the team
- You will join the Client Technology Tribe and become part of our Client Success Platform team.
- The team's mission is: to provide the technology for an outstanding customer support experience to millions of Scalable clients.
- Our foremost strategy is to proactively prevent support cases where feasible by empowering our clients to find solutions independently.
- We also provide tools and analytics that enable everyone within Scalable to effectively minimise support cases in their areas of expertise.
- In this role, you will work on client-facing support journeys as well as internal platforms and services.
- You will help build and improve support workflows, document and case handling, chatbot and capability integrations, and the technical foundations needed to operate these systems securely and reliably in a regulated environment.
- A big part of this role requires a strong product mindset: you will move fast to ship high-impact, client-facing experiences while maintaining a rigorous platform standard.
- Instead of choosing between quick one-off fixes or endless over-engineering, you will strike the right balance delivering immediate value to our Customers while designing the reusable capabilities, extensible workflows, and robust integration patterns that ensure long-term architectural quality.
- AI is a core part of how we work and what we build: from internal engineering workflows to support automation and new client-facing capabilities, you will work hands-on with modern AI tooling and help deliver AI-powered features with real impact.
- You will collaborate closely with Product, Operations, Support, Design, Data Science, and other engineering teams to deliver measurable improvements in support quality, case prevention, deflection, and operational efficiency.
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Our expectations of you
Education
- A university degree in Computer Science, Engineering, or a related field, or comparable practical experience.
Qualifications
- Good understanding of REST APIs, GraphQL, authentication and authorisation patterns including JWT, and service-to-service integrations.
- Good working knowledge of AWS, Docker, Git, CI/CD, and observability/debugging in production.
- Strong analytical thinking in both technical and product contexts, with the ability to make pragmatic trade-offs.
- Clear, open, and concise communication skills, with professional fluency in English.
Experience
- Strong hands-on experience with TypeScript, React, Next.js and NestJS, building polished, production-grade customer-facing applications across frontend and backend systems.
- Solid frontend experience with modern web application development.
- Practical backend experience building and integrating production services with Java and/or Kotlin is a plus.
- Experience working with distributed systems, asynchronous workflows, queues, or event-driven architectures is a strong plus.
- Experience delivering complex software with end-to-end ownership, ideally across internal tooling, platforms, or customer-facing products.
- Experience in regulated environments, support tooling, workflow automation, or operationally critical systems
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What we offer
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients.
- Sei produktiv mit der neuesten Hardware und Tools.
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget.
- Learn and experience German culture first hand by joining our free German language classes.
- International relocation support is provided if required.
- Opportunity to work from abroad.
- Benefit from an attractive compensation package and from the company pension scheme.
- Monthly contribution of 50% for the 'Germany Job Ticket'.
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker.
- Enjoy flexible and discounted sports activities with Urban Sports Club.
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Benefits
Food & Drink
Work-Life-Integration
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
Scalable Capital GmbH
Scalable Capital was founded in 2014 with the goal of using modern technology to give a wide range of investors access to an investment previously only available to the very wealthy.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Senior Fullstack Engineer - Client Success Platform
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
