Job
- Level
- Lead
- Job Field
- IT, Network, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Onsite
Job Summary
In this role, you will lead the technical operations of the control center, including system administration, coordination of alert systems, and ensuring stable operation of the IT infrastructure.
Your role in the team
- Team 37/510 is responsible for the smooth and continuous operation of control center technology and the command and control system, including all associated subsystems and the entire IT infrastructure, as well as data management and maintenance.
- This includes in particular the technical planning, implementation, and coordination of alerting, support, and information systems, as well as the integration and coupling of various technical systems.
- A central part of the responsibilities is ensuring a stable, fail-safe, and redundant operation of the entire technical infrastructure of the control center, including external service providers and in compliance with contractual and legal requirements, as well as previously designed contingency and redundancy concepts.
- Team leadership for the FB 37/510 "Dispatching Technology" team, covering the areas of control center computers, system administration, and first-level support.
- Responsible for the administration, technical operation, and maintenance of the control center computer and the technical (sub-)systems in the control center for the StädteRegion Aachen.
- Responsible person for all technical trades of the control center (network infrastructure, backup systems, DMZ, power supply, cooling technology LtS).
- Responsible for coordinating the procurement and supply of all necessary operational and system-critical data (e.g., location data, object data, AAO, contacts, lexicon) in the command and control system and the communication management system.
- Participation in the training and further education of employees (internal and external) of the control center for the Aachen City Region.
- Responsible for quality management (including ISO 9001), statistics, data and IT security.
- Participation in the technical first-level support of the control center and in various working groups.
- Contributing to the command and control service in operations and section leadership, in the operations command staff, as well as at (large) events with increased coordination requirements.
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Our expectations of you
Education
- Willingness to undertake training and activities for First-Level Support as well as further training, to perform special services, and to participate in service meetings outside of working hours.
Qualifications
- Proficiency in technical English.
- Willingness to engage in a trusting and respectful manner with the personnel of the professional fire brigade, the volunteer fire brigade, aid organizations, and employees of other authorities and organizations.
- The unrestricted operational readiness and proof of mandatory training and requirements of the fire service regulation FwDV7 "Respiratory Protection" (valid G26.3 examination and respiratory protection training course).
- Strong organizational skills, a high sense of responsibility, and a structured and conscientious approach to task management.
- Resilience and the ability to make quick and targeted decisions even under stress.
Experience
- The career qualification for the career group 2, first entry-level service (L2E1), for the fire service technical service with completed career examination B IV and experience in command and control service.
- Current activity in a role assigned to a public control center in accordance with BHKG §4(4) and, at the time of hiring, several years of technical professional experience in the field of an integrated control center.
- In-depth knowledge and experience in the field of system administration of an control center dispatch system (specifically ISE Cobra 4), the entire communication technology of the control center (e.g., emergency call, IP telephony), and general IT network technology for a control center.
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What we offer
- Working at one of the three largest employers in the region with approximately 6,600 employees.
- Responsibility and room for co-creation.
- Respectful and fair working conditions.
- Further education and training for professional and personal development.
- Work-life balance.
- Job ticket for public transportation.
- A comprehensive occupational health and safety management.
- Possibility of bicycle leasing for employees, civil servants, and civil servant women.
- Part-time employment for the position is generally possible.
- We offer flexible working hours and arrangements, such as remote work.
- These are based on official duties as well as various life models.
- The selection is based on an evaluation of the current performance appraisal, possibly supplemented by a subsequent professional pre-selection and an extended selection process in accordance with the applicable municipal standards.
- With the assumption of leadership responsibilities, attendance at a leadership training course (D 300) is mandatory.
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Topics that you deal with on the job
Job Locations
This is your employer
Stadt Aachen
Die Stadt Aachen ist mit ihren mehr als 5.300 Mitarbeiter*innen die zweitgrößte Arbeitgeberin der Region. Bau- und Ingenieurwesen, IT und Finanzen, Kultur und Veranstaltungen, Soziales und Gesundheit, Verwaltung und Recht, Handwerk und Technik, Natur und Umwelt, Service und Dienstleistung: In all diesen Bereichen nimmt die Verwaltung Einfluss auf das Leben der Menschen in Aachen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Team Leader Control Center Technology
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
