Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mülheim an der Ruhr
- Working Model
- Onsite
Job Summary
In this role, you are the primary point of contact for IT inquiries, initiate 1st-level support, and handle technical setup and troubleshooting on-site in Mülheim.
Job Technologies
Your role in the team
- You are the primary contact for our employees regarding IT questions and technical issues on-site in Mülheim.
- You handle 1st-level support, analyze and classify inquiries, and escalate more complex issues to the central 2nd-level support.
- You set up workstations, laptops, PCs, monitors, and peripherals, and assist with onboarding and offboarding.
- You take care of hardware, printers, network connections, and minor technical issues on-site.
- You are responsible for inventory management and maintenance of IT assets as well as documenting IT processes.
- You assist with software installations, migrations, and IT projects.
- You support the central IT team in managing the Microsoft environment (including Entra ID, Active Directory, Exchange Online, Intune) as well as Enreach Swyx.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed apprenticeship as an IT specialist (m/f/d) for system integration, IT electronics technician (m/f/d), or a comparable qualification
Qualifications
- Good knowledge of Windows 10/11, Microsoft 365/Office, as well as client hardware and peripherals.
- Basic knowledge of networks (TCP/IP, VLAN, DNS, DHCP)
- Good German and English skills
- Independent, structured, and solution-oriented working style
- Strong service orientation and communication skills
- Patience and calmness when dealing with users - even when things get stressful
- Basic knowledge of Microsoft Intune, Entra ID, Active Directory, Exchange Online, Power BI, or Enreach Swyx
This text has been machine translated. Show original
What we offer
- A varied role with plenty of hands-on on-site support
- A versatile range of tasks spanning user support, hardware, and administration
- A structured onboarding process
- Flat hierarchies and short decision-making paths
- An open culture of informal address and a collegial working environment
- Opportunities for professional and personal development
- Flexible working hours
- 30 days of vacation
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Kienzle Automotive GmbH
Kienzle Automotive GmbH is a leading company in the Automotive Aftermarket sector in Germany, specializing in connected devices and systems. With a focus on commercial fleet operators, it offers innovative telematics solutions and tailored services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Junior IT Support Manager
- Location
- Mülheim an der Ruhr
- Working Model
- Onsite
- Diversity
- Open for all genders
