Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim, Stuttgart, Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the entire lifecycle of customer applications, ensure compliance with ITSM processes, and optimize operations through analysis and troubleshooting using Windows and Linux command-line skills.
Job Technologies
Your role in the team
- You are responsible for the entire lifecycle of customer applications - from service transition through stable operation to continuous optimization and strategic development.
- In this role, you ensure compliance with established ITSM processes (e.g., Incident, Problem, Change, Release, and Access Management), oversee their implementation in daily operations, and ensure proper documentation as well as transparent service reports.
- Experience in system administration enables you to analyze technical issues and implement sustainable solutions. You are familiar with working on the Windows or Linux command line (e.g., Python, PowerShell).
- You coordinate incident and escalation processes, conduct sustainable disturbance analyses (Root Cause Analysis), and derive measures to prevent recurrence errors.
- In collaboration with various departments, teams of our clients, and external service providers, you assume the role of a central point of contact for service-related inquiries.
- You oversee release and deployment processes, support service transitions from projects into operations, and ensure a smooth handover while considering operational and security requirements.
- Furthermore, you actively contribute to the development of IT service and DevOps processes, identify optimization potentials, and support the implementation and further development of standards, tools, and best practices.
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Our expectations of you
Education
- You have a degree in Computer Science, Business Informatics, or a comparable IT-related qualification.
Qualifications
- You are confident in common ITSM processes and have a high affinity for DevOps, system administration, application operations, service monitoring, as well as incident, problem, and change management.
- You work in a structured, analytical, and solution-oriented manner, maintaining an overview even in critical operational situations and taking responsibility.
- You communicate clearly and confidently at all levels, work in a service- and solution-oriented manner, and interact with clients and partners in a professional and committed way.
- You are travel-ready and flexible to provide on-site consulting to our clients in the Karlsruhe, Mannheim, and Stuttgart regions.
- You speak fluent German and English – great, then you'll feel right at home at Exxeta.
Experience
- Several years of experience in IT operational service management - ideally in a consulting environment - further training or certifications (e.g., ITIL, PRINCE2, Scrum, DevOps) are desirable.
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What we offer
- Real challenges for your growth - including training budget.
- For your perfect start, we rely on our mentor program.
- Mobile working? Night owl or early bird? There's plenty of room for shaping your optimal work-life balance.
- Stay healthy - in addition to occupational health insurance, there is a health budget for individual services.
- commuting to the office with the XX bike: We subsidize bicycle and e-bike leasing. Who covers the most kilometers?
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
EXXETA AG
At EXXETA, we pride ourselves on being an innovative technology and consulting company that specializes in the automotive, energy, and financial services industries. We offer our clients tailored solutions to help them achieve their goals. Whether you're looking to streamline your operations or reduce your carbon footprint, we have the expertise and experience to help you succeed. Contact us today to learn more about what we can do for you.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Consulting
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Culture
3.2Career Growth
3.0Engineering
3.1Workingconditions
4.4
IT Service Manager / Operations Engineer
- Location
- Mannheim, Stuttgart, Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
