Job
In this role, you handle IT support requests in 1st and 2nd level while assisting with hardware rollouts and maintaining asset data within a dynamic system landscape.
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Job technologies
Your role in the team
- Are you an enthusiastic service technician (all genders) looking to put your skills to work in IT support and hardware rollouts? Then you’ve come to the right place!
- You ensure the operation of a diverse system landscape.
- You handle tickets in accordance with SLAs.
- You resolve issues in 1st- and 2nd-level support or, if necessary, escalate them to downstream teams.
- You receive and handle customer inquiries by phone, email, or at our customer service desk.
- You maintain the asset data.
- You support IT projects.
- You continuously optimize operational processes and structures.
Our expectations of you
Qualifications
- You enjoy working independently.
- You are motivated to continue developing your skills in the IT world.
- You have a good command of German, both spoken and written (at least C1 level).
- You have basic knowledge of Windows and Office environments.
- You have advanced knowledge of standard hardware.
- You have strong communication and teamwork skills.
Experience
- Ideally, you have experience providing 1st- and 2nd-level support by phone.
What we offer
- In the heart of Hamburg: central location and excellent transport links.
- Your health matters to us: Our company is committed to promoting well-being, with support from our in-house psychologist, a subsidy for computer glasses, and much more.
- Personal growth: Supporting personal and professional development, for example by offering the ITIL Foundation certification after successfully completing the probationary period.
- Free travel: Subsidy for the Deutschlandticket and JobRad leasing.
- Secure career prospects: Employer contribution to occupational pension provision and work in a secure environment.
- Work-life balance: Remote work is possible one day a week (after the probationary period).
- Fitness at the office: On-site gym with a personal trainer and yoga classes at Brandshofer Deich, plus sponsorship for participation in sporting events (including the HafenCity Run in Hamburg).
- Overlooking the Elbe: Modern office building equipped with height-adjustable desks at every workstation.
- No money, no fun: a “refer a colleague” bonus if your referral is successfully hired, plus attractive discounts through our Corporate Benefits program.
- Celebrate together: Regular company events, such as summer parties and Christmas celebrations.
- ONE DATAGROUP: A positive, collaborative work environment.
Benefits
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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