Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Salary
- from 15 € gross/hour
- Location
- Berlin, Dresden, Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT issues and service requests, manage tickets, support troubleshooting, and facilitate communication between users and the IT team.
Your role in the team
- First-Contact Support: Telephone reception of IT incident reports and service requests (hotline & ticket system).
- Ticket management: Recording, categorizing, and prioritizing incoming requests in our ticket system.
- Troubleshooting: Assistance with resolving standard hardware and software issues via remote access.
- Support assistance: Close collaboration with 2nd-level support.
- Communication: Professional interface between our users in the clinical environment and the IT service team.
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Our expectations of you
Education
- Degree in Computer Science, Business Informatics, Medical Informatics, or a comparable field of study.
Qualifications
- Enjoyment of IT support and initial exposure to hardware and software topics.
- High level of service orientation as well as a friendly and courteous demeanor - even in hectic situations.
- Very good spoken and written German skills for precise communication on the hotline.
- Systematic, solution-oriented, and reliable way of working.
- Hands-on mentality: Willingness to tackle technical problems directly.
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What we offer
- Compensation: €15/hour.
- Meaningful activity: Diverse work in a growing company within the healthcare industry.
- Development: A collegial team with flat hierarchies, professional onboarding, and opportunities for further development.
- The position is limited to one year.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Elisabeth Vinzenz Verbund GmbH
Der Elisabeth Vinzenz Verbund (EVV) gehört bundesweit zu den größten christlichen Trägerverbünden von Krankenhäusern und weiteren Einrichtungen im Gesundheits- und Sozialwesen mit 15 Krankenhaus-Standorten in sieben Bundesländern.
Description
- Founding Year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
working student IT service desk
- Salary
- from 15 € gross/hour
- Location
- Berlin, Dresden, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
