Job
- Level
- Senior
- Job Field
- BI
- Employment Type
- Part Time
- Contract Type
- Freelancer
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries in the SAP utilities domain, analyze incidents, provide 1st and 2nd level support, and work on process optimization.
Job Technologies
Your role in the team
- Processing and qualification of customer inquiries in the SAP Utilities environment
- Analysis and evaluation of incidents, service requests, and change requests
- Assessment of technical requirements regarding quality, feasibility, and prioritization
- Coordination with specialist departments, consultants, and implementation teams
- Support in 1st and 2nd level support
- Structuring, prioritizing, and tracking tickets
- Support in error analysis and troubleshooting
- Quality assurance of incoming requirements
- Participation in the optimization and further development of existing processes
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Our expectations of you
Qualifications
- Knowledge of energy industry processes
- Analytical and structured working approach
- Ability to understand, evaluate, and document technical requirements
- Strong communication skills and enjoyment in collaborating with diverse stakeholders
- Independent and solution-oriented working style
- Very good knowledge of German
Experience
- Experience in the SAP Utilities environment, ideally with SAP IS-U.
- Experience in market communication (MaKo) or network billing is an advantage.
- Experience in requirements, incident, or ticket management
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What we offer
- Start: 01.07.2026 (short-term possible)
- Utilization: approximately 50% (2-3 days/week)
- Duration: long-term perspective
- Location: Kaiserslautern / 95% remote hybrid
- On-site share: by arrangement
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Benefits
Food & Drink
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
Avantgarde Experts GmbH
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
SAP Utilities Support
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
