Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Onsite
Job Summary
In this key position, you take end-to-end responsibility for the Microsoft 365 platform, develop a modern work strategy, and ensure the secure operation of all services.
Job Technologies
Your role in the team
- As Lead Service Owner, you bear end-to-end responsibility for the entire Microsoft 365 platform. Together with the dedicated Service Owners for Collaboration, Endpoint, and Power Platform, you ensure that all services are integrated, secure, compliant, user-oriented operated, and continuously developed.
- You and your team develop a comprehensive Modern-Work strategy that supports enercity's corporate and digital strategy. In doing so, you consider technological trends, regulatory requirements (e.g., data protection, information security, critical infrastructure, NIS2), internal needs, and economic aspects.
- Furthermore, you ensure the stable, secure, high-performance, and cost-effective operation of the entire Microsoft 365 platform and the Modern Workplace infrastructure.
- Topics such as Intune-based endpoint management, Microsoft Purview, as well as the reliable deployment of collaboration platforms and managed specialized applications are also part of your responsibilities.
- Additionally, you develop, manage, and optimize hybrid operational and support models in which internal IT competencies work efficiently with external service providers.
- You define and monitor Service-Level Agreements (SLAs), ensure the quality of outsourced services, and actively manage providers.
- The establishment of a KPI and control system to ensure transparency regarding quality, availability, stability, cost-effectiveness, user satisfaction, and compliance is also a central part of your responsibilities. With these tools, you identify early action needs, promote continuous improvements, and regularly report to the IT management and related committees.
- Leading an interdisciplinary team, creating a modern, innovation-friendly, and performance-oriented work environment, and fostering a culture of personal responsibility, continuous learning, and cross-departmental collaboration, as well as developing individual career paths and further enhancing team competence in technical, methodological, and social skills, complete your job profile.
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Our expectations of you
Education
- You hold a completed university degree (Master's) in Computer Science, Business Informatics, Industrial Engineering, or an equivalent qualification.
Qualifications
- Additionally, you have in-depth knowledge of the Microsoft 365 platform, including governance, security, and compliance aspects, as well as experience in managing complex application landscapes.
- Strong leadership, communication, and stakeholder management skills, as well as the ability to steer complex requirements in a solution-oriented and cross-team manner, are second nature to you.
- A high degree of initiative, decisiveness, a sense of responsibility, and a willingness to continuously develop personally and professionally characterize your personality.
Experience
- Several years of professional and leadership experience in Digital Workplace / Modern Work / Microsoft 365 are a given for you.
- You have extensive experience in managing external IT providers, sourcing decisions, as well as contract and SLA design.
- You have proven experience in a role with end-to-end responsibility for an integrated platform (ideally as a Service Owner or in a comparable overarching management role).
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What we offer
- You will take on the professional leadership of the Modern Work domain within enercity's IT organization. In this key role, you will be responsible for the overall operation and strategic development of our digital workplace environment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Enercity AG
As one of the 10 largest and most sustainable energy service providers in Germany, enercity offers you the chance to help shape the energy transition. We are currently undergoing a transformation that is changing our corporate culture drastically.
Description
- Founding Year
- 1826
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Head of Modern Work / Lead Service Owner Microsoft 365
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
