Job
In this role, you independently manage the Operations Support Systems, handle the ticketing system, conduct error analyses, and closely collaborate with departments and IT service providers.
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Your role in the team
- Manage processes in the Operations Support Systems area (especially our ticketing system) independently and coordinate closely with the specialist departments as well as IT service providers.
- Operation, administration, and further development of the ticketing system
- Ensuring smooth system operation including monitoring, error analysis, and troubleshooting (incident, problem, change, and release management)
- Implementation of configuration changes, workflows, and permissions
- Analysis of requirements from the business units as well as derivation of technical solutions
- Close collaboration with Operations, Service Desk, Asset Management, and Change Management
- Management of IT service providers in implementing new requirements
- Planning and coordination of activities for the commissioning of the system (acceptance and integration tests)
- Process design and documentation during implementation and changes of applications
- Maintenance of system documentation and creation of user manuals
- Performing data imports (e.g., customer data, bulk data) and supporting reporting requirements.
- Support with rollouts, updates, testing, and process optimization.
Our expectations of you
Education
- Completed vocational training or studies in the IT field (or comparable qualification)
Qualifications
- Good knowledge of IT processes (ITIL: Incident, Change, Asset)
- Understanding of operational processes
- Analytical thinking, structured working approach, and strong solution orientation
- Strong communication skills, team-oriented, and customer-focused
- Reliability and Accuracy
- English language skills
Experience
- Experience with databases and interfaces is an advantage.
What we offer
- Four-day workweek, flexible hours, and an attractive salary
- Mobile working (approximately 2 days a week)
- Responsible work in an exciting & diverse work environment
- Diverse & Inclusive Company Culture
- Open doors, cross-departmental communication & collaborative decision-making processes
- Company pension scheme
- Individual development opportunities
- Attractive employee discounts (for example, mobile phone contracts or leasing vehicles) & a discounted Germany ticket
- Corporate Fitness & Urban Sports Club
Topics you will work on
Job locations
About your employer
MEDIA BROADCAST ist Teil der freenet Group und Deutschlands größter Serviceprovider der Rundfunk- und Medienbranche. Im Kerngeschäft projektiert, errichtet und betreibt das Unternehmen national und weltweit multimediale Übertragungsplattformen für Fernsehen und Hörfunk, basierend auf modernen Sender-, Leitungs- und Satellitennetzwerken.
- 1961
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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