Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently manage the Operations Support Systems, handle the ticketing system, conduct error analyses, and closely collaborate with departments and IT service providers.
Your role in the team
- Manage processes in the Operations Support Systems area (especially our ticketing system) independently and coordinate closely with the specialist departments as well as IT service providers.
- Operation, administration, and further development of the ticketing system
- Ensuring smooth system operation including monitoring, error analysis, and troubleshooting (incident, problem, change, and release management)
- Implementation of configuration changes, workflows, and permissions
- Analysis of requirements from the business units as well as derivation of technical solutions
- Close collaboration with Operations, Service Desk, Asset Management, and Change Management
- Management of IT service providers in implementing new requirements
- Planning and coordination of activities for the commissioning of the system (acceptance and integration tests)
- Process design and documentation during implementation and changes of applications
- Maintenance of system documentation and creation of user manuals
- Performing data imports (e.g., customer data, bulk data) and supporting reporting requirements.
- Support with rollouts, updates, testing, and process optimization.
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Our expectations of you
Education
- Completed vocational training or studies in the IT field (or comparable qualification)
Qualifications
- Good knowledge of IT processes (ITIL: Incident, Change, Asset)
- Understanding of operational processes
- Analytical thinking, structured working approach, and strong solution orientation
- Strong communication skills, team-oriented, and customer-focused
- Reliability and Accuracy
- English language skills
Experience
- Experience with databases and interfaces is an advantage.
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What we offer
- Four-day workweek, flexible hours, and an attractive salary
- Mobile working (approximately 2 days a week)
- Responsible work in an exciting & diverse work environment
- Diverse & Inclusive Company Culture
- Open doors, cross-departmental communication & collaborative decision-making processes
- Company pension scheme
- Individual development opportunities
- Attractive employee discounts (for example, mobile phone contracts or leasing vehicles) & a discounted Germany ticket
- Corporate Fitness & Urban Sports Club
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Topics that you deal with on the job
Job Locations
This is your employer
MEDIA BROADCAST GmbH
MEDIA BROADCAST ist Teil der freenet Group und Deutschlands größter Serviceprovider der Rundfunk- und Medienbranche. Im Kerngeschäft projektiert, errichtet und betreibt das Unternehmen national und weltweit multimediale Übertragungsplattformen für Fernsehen und Hörfunk, basierend auf modernen Sender-, Leitungs- und Satellitennetzwerken.
Description
- Founding year
- 1961
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Manager Operations Support Systems
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
