Job
In this role, you will conduct first and second level IT support, analyze incidents, develop solutions, administer the Atlassian Suite, and actively participate in IT projects.
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Job technologies
Your role in the team
- Providing first- and second-level IT support to our employees, with a focus on hardware, client, and application support.
- Analysis, prioritization, and structured, sustainable resolution of incidents and service requests.
- Ensuring stable, secure, and high-performance IT client operations (notebooks, peripherals, mobile devices).
- Responsible for the operation, administration, and continuous development of the Atlassian Suite.
- Close collaboration with business departments to analyze and structure requirements.
- Active involvement in IT projects, rollouts, and changes throughout the entire lifecycle.
- Creation and maintenance of system, process, and user documentation to ensure sustainable knowledge transfer.
Our expectations of you
Education
- Completed vocational training as an IT specialist or an equivalent qualification.
Qualifications
- Confident using Windows systems, with ideally some experience supporting macOS and iOS devices.
- In addition to your strong organizational skills and structured, meticulous approach to work, your service-oriented and solution-focused mindset completes your profile.
- Your communication skills (good written and spoken German; French language skills are a welcome plus) enable you to interact confidently with a wide range of people.
- You are a team player with a high degree of initiative, independence, and reliability.
Experience
- Relevant experience in supporting or operating the Atlassian suite (particularly Jira and Confluence) would be desirable.
What we offer
- Flexible working hours and opportunities for remote work.
- Numerous benefits (childcare subsidy, bicycle leasing, vouchers through Ticket Plus, 30 days of annual leave plus special leave / paid time off for various occasions, and much more).
- Supplementary company health insurance + retirement provision.
- Workplace health management.
- Professional and personal development opportunities.
- Annual team events + company celebrations.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
proWIN Winter GmbH, a family-run company based in Illingen, Germany, offers products in the areas of cleaning, cosmetics, wellness, and dietary supplements. These are distributed through a network of independent sales partners, and the company operates in several European countries.
- Established Company
- Onsite
- Trade
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