Logo JENOPTIK AG

Technical Support

Job

  • Level
    Experienced
  • Job Field
    Support, IT
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Monheim am Rhein
  • Working Model
    Onsite
  • Your role in the team

    1. First point of contact (m/f/d) for our customers for technical questions and problems relating to our systems and devices.
    2. Receiving and processing technical customer inquiries via telephone, ticket and remote tools
    3. Independent error diagnosis and troubleshooting, taking into account the service levels in different ticket systems
    4. Analysis of system states
    5. If necessary, coordinate troubleshooting measures in close cooperation with 3rd level support and the development department
    6. Close and trusting communication with the customer
    7. Complete documentation of the activities carried out in the respective ticket system
    8. Carrying out customer training (worldwide)
    9. Support with demanding initial installations, test installations and system demonstrations (worldwide)

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    Our expectations of you

    Education

    • Successfully completed technical training as an IT specialist, IT system electronics technician or a comparable qualification

    Qualifications

    • High IT affinity as well as quick comprehension and enjoyment of getting to know new products and technologies
    • Independent, quality-oriented, customer- and service-oriented way of working
    • High communication skills and fluent German
    • good written and spoken English knowledge
    • Confident, courteous and friendly demeanor as well as enjoyment of working in a team
    • Willingness to travel (worldwide)

    Experience

    • Alternatively, relevant professional experience in the areas of activity described above
    • Initial experience in problem analysis, solution finding and technical support
    • Operational experience in dealing with ticket systems and analysis tools is an advantage

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    More net

    Food & Drink

    Job Locations

    Map of company locations
    • Location Monheim am Rhein

      Location Monheim am Rhein

      40789 Nordrhein-Westfalen

      Germany

    This is your employer

    JENOPTIK AG

    JENOPTIK AG

    As a global technology company, we primarily focus on optical technologies and provide our products and services to the photonics market. Our key target markets include the semiconductor industry, medical technology, automotive and machinery engineering, robotics, as well as traffic safety and security. We are also active in the aerospace, defense, and security sectors.

    Description

  • Company Size
    250+ Employees
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Industry, Production
  • Logo JENOPTIK AG

    Technical Support

    Location
    Monheim am Rhein
    Working Model
    Onsite

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