Job
In this role, you investigate first-line network incidents, perform maintenance tasks, optimize infrastructure, create knowledge articles, and ensure service continuity through effective documentation.
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Job technologies
Your role in the team
- Investigates assigned first-line incidents and identifies the cause of incidents and problems.
- Fulfills approved requests according to the agreed procedures.
- Performs approved maintenance activities including patching and configuration changes.
- Conducts performance measurements and optimizes infrastructure according to specifications.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents when necessary.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Update the CMDB.
- Can also contribute to or support project work as needed.
Our expectations of you
Qualifications
- Fluent German and English skills (at least Berlitz Level B2).
- Knowledge of structured cabling, network technology (Cisco, Aruba), configuration, installation, racking, patching.
- General knowledge of MS Office products (Excel, Visio, Word, PowerPoint, Outlook).
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects in advance effectively and to consider possible changing circumstances.
- Ability to maintain a positive attitude at work.
- Relevant certification in network technology (e.g., Cisco CCNA) preferred.
- Basic knowledge of products in the supported technical area (e.g., network, data center, wireless).
- Handling of ticketing systems and documentation of inspection and/or solution steps in the ticket.
Experience
- Initial experience in troubleshooting and providing the necessary on-site support in network/data center/system and monitoring services within a medium to large ICT organization.
What we offer
- Company pension scheme.
- Bitkom employee discounts.
- JobRad leasing option.
- Employee Technology Program (ETP).
- Referral Bonus.
- On-call duty is compensated.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
NTT Germany AG & Co. KG gehört zu NTT Ltd. NTT Ltd. ist ein führendes, weltweit tätiges IT Dienstleistungsunternehmen, das 28 Technologieunternehmen, darunter Dimension Data, NTT Communications und NTT Security, vereint. Wir arbeiten mit Unternehmen auf der ganzen Welt zusammen, um durch intelligente Technologielösungen erfolgreiche Ergebnisse zu erzielen. Intelligent bedeutet für uns datengesteuert, vernetzt, digital und sicher.
- 1983
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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