Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you are the first contact for technical inquiries, handle issues, document errors, and coordinate with higher-level support. Additionally, you install and configure software.
Your role in the team
- First point of contact for technical questions.
- Receipt, analysis, and resolution of disturbances.
- Documentation of encountered error situations.
- Forwarding and coordinating requests to 2nd and 3rd level support.
- Installation and configuration of software.
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Our expectations of you
Education
- Completed vocational training in information technology.
Qualifications
- Technical affinity.
- Customer and service orientation.
- Independent, proactive work approach and flexibility.
Experience
- Initial professional experience in 1st Level Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
