Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handle incidents, manage end-user devices, ensure a smooth IT environment, while training users and optimizing processes.
Job Technologies
Your role in the team
- You are the first point of contact for employees regarding IT inquiries and ensure a quick and customer-oriented handling of incidents and service requests.
- You analyze disturbances, assess their priority, and coordinate the forwarding to specialized support teams.
- You are responsible for the provisioning, configuration, and management of end devices such as laptops, monitors, and other IT hardware.
- You support the IT-related onboarding and offboarding processes and ensure a professional workspace for new employees.
- You manage software licenses and IT assets throughout their entire lifecycle.
- You create and maintain technical documentation, user manuals, and knowledge bases.
- You train users in handling IT systems and support them in making the most of their digital work environment.
- You contribute ideas to improve IT processes and services and actively participate in their implementation.
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Our expectations of you
Education
- Successfully completed training in the IT field or a comparable qualification.
Qualifications
- Proficient in Microsoft 365 and common Windows desktop environments.
- Strong service orientation as well as a friendly and professional demeanor.
- Strong communication skills and enjoyment in collaborating with different departments.
- Structured, independent, and solution-oriented way of working.
- Very good German and good English skills, both written and spoken.
Experience
- Initial experience in IT Service Desk, Helpdesk, or User Support is advantageous.
- Experience with ticketing systems such as Jira or comparable solutions.
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What we offer
- Performance-based compensation with annual adjustments in line with the average inflation rate.
- Employer subsidy of 15% for company pension schemes.
- Asset-building benefits.
- Flexible options for mobile working.
- Flexible arrangement of vacation days.
- Family-friendly benefits such as a childcare allowance of up to €600 per child in early childhood.
- JobRad leasing after the probation period.
- Company-owned fitness studio.
- Canteen directly on site.
- Excellent connection to public transportation and the A5.
- A respectful and trusting work environment with short decision-making paths.
- Collaboration with an international and highly qualified team.
- Exciting tasks with a high degree of responsibility and creative freedom.
- Individual development opportunities in a future-oriented market.
- The opportunity to make an active contribution to the global energy transition.
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- ⏳4 Day Work Week
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
- 🚂Climate Ticket
Food & Drink
Job Locations
About Your Employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
