Job
- Level
- Junior
- Location
- Potsdam
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this role, you will kindly receive phone inquiries, document them in the ticket system, forward concerns to the right IT contacts, and assist with simple IT tasks as needed.
Your role in the team
- You handle incoming phone inquiries from our employees in a friendly and professional manner.
- You record the reported issues clearly in our ticketing system.
- You ask simple follow-up questions so that the responsible IT colleagues can quickly address the issue.
- You forward inquiries and disruptions to the appropriate contacts within IT.
- You inform employees as needed about the current status of the processing.
- After appropriate onboarding, you will assist with simple tasks, such as resetting and preparing laptops.
- You assist in maintaining and updating our IT inventory.
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Our expectations of you
Education
- You do not need IT training or extensive technical knowledge. Even if you come from a non-technical academic background, you are very welcome with us.
Qualifications
- Enjoyment in dealing with people and a strong service orientation
- A friendly and approachable demeanor
- Excellent spoken and written German skills
- A reliable and meticulous work ethic
- The ability to systematically understand concerns and communicate them clearly
- Openness to learning new processes and basic technical fundamentals
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What we offer
- You are gaining practical experience in IT service at a large educational and social organization in Brandenburg/Berlin.
- You work with a friendly team and receive thorough and comprehensible onboarding.
- Your modern workplace in Potsdam-Hermannswerder is not far from Potsdam Main Station.
- You have dedicated contacts within the IT team as well as clear responsibilities and transparent processes.
- We will discuss working hours with you that can be combined with your studies.
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Job Locations
About Your Employer
Hoffbauer gGmbH
Hoffbauer gGmbH is a non-profit organization responsible for numerous educational institutions in Brandenburg and Berlin. Its focus is on daycare centers, schools, and other educational offerings. The company is part of the Hoffbauer Foundation and is located in Potsdam on Hermannswerder Island.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
Working student helpdesk/IT service
- Location
- Potsdam
- Working Model
- Onsite
- Diversity
- Open for all genders
