Job
In this role, you will be responsible for the reconfiguration, commissioning, and operation of cloud-based telecommunications systems while assisting in migrating existing environments to the cloud and implementing AI-driven features.
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Job technologies
Your role in the team
- Reconfiguration, commissioning, and operation of cloud-based PBX systems - remotely and on-site at the customer's location.
- Migration of existing on-premises and VoIP environments to the cloud.
- Integration and networking of the PBX system with adjacent systems as well as implementation of AI-powered functions, such as intelligent call control and automatic call answering.
- Support of remaining on-premises legacy systems during the transition phase.
- Maintenance, troubleshooting, and technical support - remotely as well as on-site at customer appointments.
- Technical support for sales in planning and implementing cloud projects.
- Structured documentation of installations, changes, and system statuses.
Our expectations of you
Education
- Completed training as a communication electronics technician (specializing in telecommunications), IT systems electronics technician, or a comparable background.
Qualifications
- Good knowledge of IP networks and communication systems.
- Structured, independent working style and technical standards.
- Friendly, professional demeanor - you are our face to the customer.
- Teamwork, strong communication skills, and a sense of responsibility.
- Class B driver's license and willingness to undertake regional customer assignments in the Ludwigsburg area.
Experience
- Experience with TK, VoIP, network, or cloud technologies, or a clear willingness to thoroughly familiarize yourself with the technical aspects.
- Interest in AI-powered communication solutions; initial experience is welcome but not required.
- Ideally, experience with Innovaphone systems (Cloud and On-Prem); knowledge of Microsoft Teams Telephony is an advantage.
What we offer
- Tasks and responsibilities appropriate to your level of experience.
- Structured onboarding and targeted professional development, especially in the cloud and AI environment.
- Technically challenging client projects rather than pure routine work.
- Flexible and self-organized work with a clear flexitime model, a 40-hour workweek, and 30 days of vacation.
- Mainly working in the office as well as from home office by arrangement.
- Modern technical equipment and ergonomic workspaces.
- Performance-based compensation, benefits, and team events.
- Work-life balance offers such as EGYM Wellpass.
- Mobility options such as job ticket or bike leasing.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
3U HOLDING AG, founded in 1997, is a management and investment holding company based in Marburg, operating in the sectors of ICT, renewable energies, and HVAC.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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