Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you handle user requests by phone and remote, create and document tickets, diagnose and resolve hardware and software incidents, reproduce and apply fixes, escalate complex cases, and test new software releases daily.
Your role in the team
- Acceptance of customer inquiries as well as their processing and/or forwarding.
- Creation, documentation, and processing of tickets.
- Troubleshooting and problem solving in hardware and software.
- Testing new software versions.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Customer- and service-oriented work approach.
- Strong communication skills as well as team spirit.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level IT Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
