Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Independent and professional processing of tickets as well as classification and analysis of fault reports, including documentation of error situations that have occurred.
- Installation and configuration of hardware and software components at the customer's site as well as the creation and maintenance of technical documentation.
- Providing user support and ensuring smooth IT operations.
- Assistance in the area of mobile device management and client management.
- Support with IT-related projects in collaboration with the specialist departments.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualification.
Qualifications
- Structured thinking, organizational skills and a good understanding of processes.
- Teamwork skills, a customer-oriented approach and a high degree of technical affinity.
Experience
- Several years of professional experience in IT user support in the Microsoft environment, especially with MS SCCM.
- Initial experience in the area of client and server operating systems as well as network knowledge and confident handling of ticket systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Customer Service Agent
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
