Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Onsite
Job Summary
In this role, you handle complex customer inquiries in 2nd level support, analyze and resolve technical issues in operating systems and applications, and configure systems remotely.
Job Technologies
Your role in the team
- Processing customer inquiries and support tasks related to our system solutions, including applications and operating systems.
- Processing of disturbances and customer inquiries, provided they cannot be resolved by the 1st Level Support.
- Analyzing and troubleshooting issues as well as configuring our systems via remote maintenance.
- Execution and verification of software updates.
- Management of open incident tickets.
- Supporting assistance from specialist departments in error investigations.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed technical or commercial training, preferably in the IT environment or a comparable qualification (career changers with relevant experience e.g. IT support, system administrator, IT specialist, IT technician).
Qualifications
- Knowledge in the field of network technology.
- Fluent written and verbal communication skills in German and good knowledge of English.
Experience
- Initial experience in the service industry is an advantage.
- Experience with Windows Server applications, preferably also administrative experience in Linux and database environments, is desirable.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
Ica Chipkartensysteme Gmbh & Co. Kg
ICA Chipkartensysteme GmbH & Co. KG is a successful medium-sized and family-run company with its headquarters in Dortmund. For more than 33 years, we have been developing MultiTicket systems for parking space management and, with our solutions, we are among the leading companies in our industry.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.1
Workingconditions
3.2Engineering
3.0Career Growth
2.9Culture
3.6
Mitarbeiter IT Support 2nd Level
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
