Job
In this role, you handle customer inquiries in system solutions, provide phone support, and analyze technical disruptions to resolve them and configure systems via remote access.
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Job technologies
Your role in the team
- Do you enjoy providing support to your customers? You handle customer inquiries and support tasks relating to our system solutions, including applications and operating systems.
- Do you enjoy providing phone support? Your responsibilities also include receiving and logging technical issues and user inquiries by phone.
- Do you enjoy taking an analytical approach? You analyze and troubleshoot issues and configure our systems remotely.
- Do you like staying up to date? You perform software updates and check the results.
- Are you highly organized? You manage incoming incident reports.
- Are you helpful and collaborative? You support investigations into issues raised by other departments.
- Are you also willing to take on-call shifts? You’ll be on call outside regular working hours.
Our expectations of you
Education
- Technical or electrical engineering training, preferably in an IT environment, along with basic business administration knowledge, or business administration training with an IT focus.
Qualifications
- Knowledge of network technology required.
- Strong service and customer orientation, along with excellent communication skills.
- Good knowledge of MS Office.
- Good German skills required; English skills desirable.
- Valid driver's license for passenger vehicles and work authorization for the EU.
Experience
- Experience in the service business is an advantage.
What we offer
- A permanent position at an innovative, crisis-proof, established company where diversity and equality are part of our DNA.
- Work-life balance: Look forward to flexible, family-friendly working hours, remote work and part-time options, and our childcare allowance.
- Great food: Discover the varied menu at our modern company restaurant.
- Structured onboarding and buddy program: We want you to feel at home from day one and put your expertise to work right away.
- Professional development and training programs: Continue to grow and develop so you can keep bringing fresh ideas to your team.
- Plenty of appreciation: We consider attractive compensation just as essential as a collaborative, respectful working environment.
Benefits
Work-Life-Integration
Job locations
About your employer
As a member of the international Scheidt & Bachmann Group, Scheidt & Bachmann Austria offers full service for state-of-the-art parking lot management and signalling systems. We holistically take care of your projects from planning to realization and offer on-site service for hardware and software.
- 1872
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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