Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will support IT systems, handle Help Desk inquiries, and maintain documentation. You will manage IT inventory and assist in internal large-scale projects aimed at systematically improving the IT infrastructure.
Job Technologies
Your role in the team
- CCG is currently looking for an IT Support Technician to join our IT Department in our Munich office. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization.
- Answer Help Desk calls and emails, and create tickets to track issues.
- Monitor and resolve support cases submitted via email and web portal.
- Set up and maintain IT asset inventory.
- Facilitate creation and maintenance of IT documentation.
- Assist with the coordination of large-scale IT projects.
- Maintain documentation of maintenance work and issues when necessary.
- Provide technical support to local and remote office users as needed.
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Our expectations of you
Qualifications
- Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
- Fluency in written and oral English and German.
- Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
- A+ certification or equivalent skill level preferred.
- Proven time management skills with the ability to meet urgent and overlapping deadlines.
- High attention to detail and strong organizational skills to manage multiple clients and projects.
- Availability to travel occasionally to tradeshows.
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What we offer
- A varied and diverse range of tasks in an international team.
- A secure job in the heart of Munich's Westend district.
- A travel allowance to support your commute.
- Performance-based compensation with opportunities for advancement.
- Regular working hours for a reliable work-life balance.
- Regular company events.
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Job Locations
This is your employer
Certified Collectibles Group
Certified Collectibles Group – International GmbH, headquartered in Munich, is the European subsidiary of Certified Collectibles Group. It provides the collector market with standardized grading and certification services for various collectibles and is part of a corporate group that includes NGC, PMG, CGC, and ASG.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Other Sectors
IT Support Technician
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
