Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for IT inquiries, handle trouble tickets, assist with hardware and software issues, and plan and manage IT hardware and user accounts.
Job Technologies
Your role in the team
- First point of contact for our employees regarding IT questions.
- Support with hardware and software issues for colleagues on-site and in remote work.
- Receipt, analysis, and processing of incident tickets.
- Onboarding and Offboarding of employees, including user and device management.
- Processing of service requests (e.g., software provisioning, hardware replacement, and permissions).
- Planning, procurement, and management of IT hardware (e.g., notebooks and iPhones).
- Requesting and comparing offers as well as placing orders.
- Analysis of system requirements and identification of optimization potentials.
- Creation, maintenance, and expansion of IT documentation.
- Participation in IT projects as well as close collaboration with the IT system administrators team.
- Coordination of external IT service providers.
- After a structured onboarding, you will take over the on-call duty for critical IT incidents (Priority 1 and 2) in a rotating schedule starting from the 7th month - Monday to Friday from 6:00 PM to 8:00 PM, as well as Saturdays from 7:30 AM to 8:00 PM. Of course, you will receive additional compensation for your deployment.
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Our expectations of you
Education
- Completed training in the IT field (e.g., as an IT specialist [m/f/d] for system integration) or career changer (m/f/d) with strong IT affinity and experience.
Qualifications
- Knowledge of Windows 10 / 11, Microsoft 365, and Active Directory is an advantage.
- Service-oriented attitude and enjoyment of direct contact with colleagues.
- Independent and structured way of working.
Experience
- Initial experience in IT support or technical service.
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What we offer
- For us, teamwork matters; you will become part of an open-minded team where belonging, individuality, and diversity are embraced.
- 30 days of vacation and the possibility of remote work (on a daily basis after the probation period).
- Our office is only a 5-minute walk from Hamburg Central Station and is easily accessible by public transportation.
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Job Locations
About Your Employer
Haspa Direkt
Haspa Direkt ist eine Tochtergesellschaft der Hamburger Sparkasse und integraler Bestandteil der Haspa Finanzgruppe. Als mediales Kundenservice-Center bieten wir Kommunikation auf allen Kanälen und umfassende BackOffice-Dienstleistungen. Wir arbeiten nach modernsten Standards und integrieren Optimierungsservices auf höchstem Qualitätsniveau.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist 1st Level
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
