Job
- Level
- Experienced
- Job Field
- IT, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bensheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers in optimizing their endpoint and email security, handle second-level support requests, and advise them on security incidents and critical alerts.
Job Technologies
Your role in the team
- Support and advise our clients in the operation, optimization, and further development in the field of Endpoint Security and Email Security.
- Second-level support based on incoming customer inquiries (Incident Management).
- Consulting on the assessment of security-critical reports and security incidents.
- Participation in on-call duties.
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Our expectations of you
Education
- Completed IT-oriented training as an IT specialist (m/f/d) for system integration or a completed degree in computer science, business informatics, or a related field, as well as demonstrable, context-related professional experience — but also career changers (m/f/d) with relevant technical skills are very welcome.
Qualifications
- Excellent knowledge in handling the following products: SentinelOne Singularity, Trend Micro VisionOne / ApexOne, Cisco ESA / Ironport, SEPPmail or other email encryption solutions, Tenable Nessus or other vulnerability management solutions.
- Strong interest in meticulous troubleshooting, including collaboratively with clients and in mission-critical situations.
- Good knowledge of Windows and/or Linux system administration.
- Actively developing motivation, processes, and customer situations.
- Enjoyment of teamwork, high self-motivation, and a structured way of working.
- Strong service orientation as well as interest in the challenge of continuously familiarizing oneself with new customer environments and technologies, thereby learning and growing.
- Good communication skills with very good German (Level C1 or higher) and English (Level B2 or higher) proficiency.
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What we offer
- Flexibility: Our teams decide, depending on their tasks, what balance between remote work and on-site presence makes sense.
- In addition, we offer flexible working hours and 30 days of vacation.
- Corporate Benefits: You have the opportunity to take advantage of attractive employee discounts that change monthly.
- Plan for the future: Benefit from a company pension scheme with employer contributions.
- Further education: We support your personal and professional development with a diverse range of training opportunities - from internal training sessions conducted by experienced colleagues to external professional development courses.
- Individual Start: A comprehensive onboarding event provides you with the perfect introduction.
- Culture & Collaboration: We foster a corporate culture with open doors and a respectful atmosphere, where your initiative and commitment are encouraged.
- Modern equipment: You will receive a smartphone and a notebook with the operating system of your choice.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
SVA System Vertrieb Alexander
SVA is one of the leading providers of IT services in Germany. With products from leading manufacturers, our project know-how and range of services, we are able to develop optimal solutions for businesses and public sector organizations.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System Engineer - Security Support & Incident Management
- Location
- Bensheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
