Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Salary
- 58.300 to 86.700€ Gross/Year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead a CRM solution implementation project, focusing on requirements analysis, technical integration, and level-2 support for the new application in collaboration with internal departments.
Job Technologies
Your role in the team
- You are involved in the project for the implementation of a CRM solution, taking on tasks such as requirements analysis, creating technical criteria for tender documents, IT security assessment, technical integration, and preparing for operation.
- As a team member, you will oversee and coordinate the technical integration and operation of the implemented CRM application as an on-premise or SaaS solution. Additionally, you will support other departmental applications such as library and archive systems.
- They advise internal departments and coordinate new requirements with them, assist in market research to find suitable IT products, develop technical concepts, and support their implementation.
- In addition, you work closely with internal IT departments and external partner companies.
- In last-level support, you analyze disturbances and error messages, which you resolve or delegate to other support units.
- You contribute your knowledge and work from the very beginning as a full-fledged team member in daily operations and in exciting, interdisciplinary projects.
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Our expectations of you
Education
- Bachelor's degree or equivalent in (Business) Informatics or an equivalent educational qualification, or comparable knowledge gained through at least three years of professional experience, preferably combined with a completed IT training (e.g., IT specialist or system integrator).
Qualifications
- Strong analytical and conceptual skills combined with a high degree of independence, team spirit, commitment, as well as service and customer orientation.
- Very good German and good English skills, both written and spoken.
Experience
- At least 2 years of experience and knowledge in implementing, administering, and operating a CRM solution.
- Good knowledge and several years of experience in Application Management, which involves comprehensive technical and organizational support for applications across various technology domains (e.g., Web, Client-Server, Cloud, SaaS).
- Knowledge and experience in implementing IT security requirements, also based on the BSI Basic Protection, are advantageous.
- Good knowledge in the areas of operating systems, databases, networks, firewalls, and IT security, as well as several years of experience in supporting Microsoft Windows operating systems on servers and clients, are advantageous.
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What we offer
- Remuneration based on TVöD guidelines, in accordance with pay grade 11, plus bank allowance, (depending on your experience approximately €58,300 to €86,700), performance bonuses, a future-oriented position in the public service with reliable working conditions, diverse tasks, targeted onboarding, extensive training opportunities.
- Extensive home office options within Germany (generally up to 60% of working hours), good technical equipment (e.g., smartphone, laptop), collegial and appreciative working atmosphere, working hours: 39 hours/week, 30 days of vacation, flexible and predictable working hours, flexitime with time off in lieu for overtime, work-life balance and compatibility of career and family.
- Occupational health management, health and sports courses, company restaurant
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Deutsche Bundesbank
Die Deutsche Bundesbank is one of the world's largest central banks and has the task of working in the public interest. This includes monetary policy, banking supervision, financial stability, cash and non-cash payments.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
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(1 Review)3.1
Engineering
2.8Workingconditions
3.6Career Growth
3.0Culture
3.0
IT Application Manager in the area of Customer Relationship Management
- Salary
- 58.300 to 86.700€ Gross/Year
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
