Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the first point of contact for customers with technical inquiries related to hosting products, analyzing log files and optimizing their websites through precise recommendations and diagnoses.
Job Technologies
Your role in the team
- You are the first point of contact for our customers regarding complex technical inquiries about their hosting products via ticket, live chat, and phone.
- You work closely with our system administration when it comes to global optimizations derived from everyday support activities.
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Our expectations of you
Education
- Ideally, a completed training as an IT specialist for system integration or equivalent experience through further training opportunities, years of professional experience, etc.
Qualifications
- You are comfortable working on the Linux command line to analyze log files (Apache, Nginx, mail logs) and directly identify causes of disruptions.
- You also explain complex issues in an understandable way and provide tips for optimizing customer websites.
- You have already worked in the web hosting environment and are familiar with the typical 'pain points' of customers.
- Are you comfortable with the command line and know what Apache, PHP, and databases are?
- You enjoy direct customer contact, remain patient even with tricky cases, and formulate precise responses.
- You communicate fluently in German and can understand technical documentation in English.
Experience
- Extensive experience in providing technical support to customers via phone, LiveChat, and email.
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What we offer
- A company with a harmonious atmosphere and a culture characterized by responsibility & trust, helpfulness & appreciation, satisfaction & joy.
- A safe and diverse workplace.
- A permanent employment contract with a fair fixed salary.
- 30 days of vacation.
- Benefits for health and mobility - through Wellpass (sports and fitness), JobRad (e-bike leasing), and the Jobticket (public transport), we support you in your health and mobility.
- Specialist appointments within 5-8 working days.
- Health budget for massages, physiotherapy, glasses, dental care, etc., amounting to 600 EUR per year.
- Video calls with doctors and health hotlines.
- Health services (also for family members).
- Promotion of your potential! We support you in further training.
- Coffee, water, and fruit are on the house.
- Foodji vending machine with weekly subsidy/employer contribution for the entire staff.
- Regular company events provide variety.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
webgo GmbH
webgo GmbH, based in Hamburg, is a web hosting provider that focuses on high performance, excellent customer support, and reliable online services. The company offers a variety of hosting solutions, domains, and server services, placing great importance on personalized support for its customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Customer service representative in technical support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
