Job
- Level
- Senior
- Job Field
- IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Technologies
Your role in the team
- Help our Cinemo employees to work efficiently
- Manage and train IT Support Specialists
- Proactively help on 1st and 2nd level support cases on hardware and software issues
- On-prem service – Take care of our office equipment: Install, move, add or change existing installations such as work desks, meeting room equipment or other IT-related peripherals in our office space
- Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
- Lead the roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure compliance with the company rules
- Ensure an efficient work environment for our home-office and shared desk users
- Analyze help desk tickets and/or IT service survey data and establish internal service and process improvements
- Hands-on management of the small team of IT Support Specialists
- Drive company-internal projects related to IT support
- Collaboration with external partners and suppliers
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Our expectations of you
Education
- Bachelor's degree or equivalent
Qualifications
- Very good operating system knowledge on Windows, Linux and MacOS – especially in solving user problems
- Good knowledge of recent user applications and hardware
- Able to analyze problems and provide user-oriented solutions
- Dedicated to successful team management, continuous improvement and able to establish system environments and processes
- A natural collaborator and problem solver
- Good written and verbal English and German communication skills
- Likes to work in a multicultural, diverse and inclusive environment while embracing the Cinemo values of Respect, Innovation, Reliability and Speed
Experience
- Proven experience in the IT support field on a heterogeneous environment (Windows, Linux, MacOS)
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Benefits
Food & Drink
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
Location Karlsruhe
Kaiserstraße 72
76131 Karlsruhe
Germany
This is your employer
Cinemo Gmbh
Karlsruhe, Tokio, Seoul, Budapest
Cinemo's expertise in developing advanced playback and streaming solutions ensures that automotive OEMs and Tier 1s receive the best multimedia experience for their specific needs.
Description
- Company Size
- 250+ Employees
- Founding year
- 2008
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Support Specialist
- Location
- Karlsruhe
- Working Model
- Onsite
- Easy Apply
- Easy Apply