Job
In this role, you support customers with technical inquiries regarding the TwinCAT automation software, analyze issues, create solution proposals, and conduct training sessions.
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Job technologies
Your role in the team
- Handling product inquiries regarding their intended use and functionality as the central point of contact across the company.
- Analyze specific customer inquiries about our TwinCAT automation software.
- Clarification of detailed technical questions relating to TwinCAT automation software, sometimes in collaboration with Product Management and Development.
- Providing practical support and solution-oriented advice to our customers remotely and on site.
- Developing solutions to ensure a fast and smooth commissioning process at the customer’s site.
- Conducting product training sessions and workshops for internal audiences.
Our expectations of you
Education
- Successfully completed degree in electrical engineering, mechatronics, or automation engineering.
Qualifications
- Knowledge of our TwinCAT automation software or, alternatively, PLC programming is desirable.
- Ability to present complex technical content clearly, in a structured and accessible way.
- Enjoy working collaboratively and as part of a team.
- Strong customer and service orientation.
- Very good German skills (at least C2 level) and good English skills (at least B2 level), both spoken and written.
Experience
- Alternatively, successfully completed further training as a state-certified technician (m/f/d) specializing in electrical engineering, with several years of experience in an industrial environment.
- Initial experience in automation technology and PC-based control systems.
What we offer
- Exciting responsibilities at an international high-tech company, with plenty of scope for innovative ideas and professional development.
- An open, family-oriented company culture with flat hierarchies and a culture of addressing one another informally.
- A future-proof position at a financially sound, family-owned business.
- An attractive salary, 30 days of annual leave, contributions to occupational pension plans beyond statutory requirements, capital-forming benefits, and holiday and Christmas bonuses.
- Flexible and modern working time models, including flexitime, as well as the option to take time off in lieu for overtime or receive fair additional pay.
- Depending on the area of responsibility, the option to work remotely on individual days after successfully completing the onboarding period and probationary period.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
Beckhoff is your reliable partner for automating your processes. On the basis of PC-based control technology, we implement open automation systems that are precisely tailored to your needs. We use a wide range of products and components in order to be able to offer you a tailor-made solution - from industrial PCs to IO and fieldbus components to drive technology and automation software.
- Established Company
- Onsite, Hybrid
- Industry, Production · Internet, IT, Telecommunication
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